Cheers - Apologises for any grumpy tones in my message. Just wanna play gears ! looks soooo good when it works - I knew there would be a few teething problems. The fans and that light can wait for another day ;-)Thanks! Downloading, will report back.
**Mostly Not Solved** :-( 4fps
- Thread starter BT81
- Start date
ubuysa
The BSOD Doctor
You can park the Memtest for the moment, this looks like software.
In your dump the failing process was dwm.exe - the Windows Desktop Manager. Looking at the drivers in use by the executing thread two things leap out. The first is a problem in nvlddmkm.sys - the NVidia graphics driver...
That may however be a symptom rather than the cause, because later in the drivers is a problem with atc.sys - that's a BitDefender driver...
BitDefender is known to cause all sorts of silly issues, we've had loads of people on here with problems that were traced back to BitDefender. I would strongly suggest you uninstall it - and use their uninstall tool rather than Windows Programs & Features. Reboot if you're not required to by the uninstall and then see how things go. If it BSODs again upload the dumps and post back here.
Windows Defender is both free and all you need.
In your dump the failing process was dwm.exe - the Windows Desktop Manager. Looking at the drivers in use by the executing thread two things leap out. The first is a problem in nvlddmkm.sys - the NVidia graphics driver...
Code:
ffffaf8a`8e471ca8 fffff801`3cdee489 Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a51067c0ac557884\nvlddmkm.sys, Win32 error 0n2
nvlddmkm+0x1be489That may however be a symptom rather than the cause, because later in the drivers is a problem with atc.sys - that's a BitDefender driver...
Code:
ffffaf8a`8e475008 fffff801`377f1139 Unable to load image \SystemRoot\system32\DRIVERS\atc.sys, Win32 error 0n2
atc+0x181139BitDefender is known to cause all sorts of silly issues, we've had loads of people on here with problems that were traced back to BitDefender. I would strongly suggest you uninstall it - and use their uninstall tool rather than Windows Programs & Features. Reboot if you're not required to by the uninstall and then see how things go. If it BSODs again upload the dumps and post back here.
Windows Defender is both free and all you need.
Thank you - I have BitDefender on my Surface Book2, and never had a problem. So 'assumed' it would be on the PC ! Heyho - Lets give that a bash and see what happensYou can park the Memtest for the moment, this looks like software.
In your dump the failing process was dwm.exe - the Windows Desktop Manager. Looking at the drivers in use by the executing thread two things leap out. The first is a problem in nvlddmkm.sys - the NVidia graphics driver...
That may however be a symptom rather than the cause, because later in the drivers is a problem with atc.sys - that's a BitDefender driver...Code:ffffaf8a`8e471ca8 fffff801`3cdee489 Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a51067c0ac557884\nvlddmkm.sys, Win32 error 0n2 nvlddmkm+0x1be489
Code:ffffaf8a`8e475008 fffff801`377f1139 Unable to load image \SystemRoot\system32\DRIVERS\atc.sys, Win32 error 0n2 atc+0x181139
BitDefender is known to cause all sorts of silly issues, we've had loads of people on here with problems that were traced back to BitDefender. I would strongly suggest you uninstall it - and use their uninstall tool rather than Windows Programs & Features. Reboot if you're not required to by the uninstall and then see how things go. If it BSODs again upload the dumps and post back here.
Thank you again!
ubuysa
The BSOD Doctor
It's not BSODing though?
nope :-(
ubuysa
The BSOD Doctor
Well that's a positive.
Forgive me if I'm going over ground already covered but have you updated any drivers?
Yep! Double checked this morning and all updated
Yep, always look on the Brightside
Yep, all of them :-(
ubuysa
The BSOD Doctor
It's worth checking that it's not some resource that's over-utilised. I don't game so I don't know what else to suggest....
SpyderTracks
We love you Ukraine
Have you tried uninstalling the gpu driver with ddu?
SpyderTracks
We love you Ukraine
Download from here, uninstall the nvidia driver, then it will ask you to reboot.
Then DON'T install the latest driver, apparently there have been issues with it. Try the previous one from here:
Advanced Driver Search official NVIDIA drivers
Advanced Driver Search official NVIDIA drivers
www.nvidia.com
Cheers, I'll give that a bash nextDownload from here, uninstall the nvidia driver, then it will ask you to reboot.
Then DON'T install the latest driver, apparently there have been issues with it. Try the previous one from here:
Advanced Driver Search official NVIDIA drivers
Advanced Driver Search official NVIDIA driverswww.nvidia.com
I'll download the one from the 9th Dec
So....couple of things!Download from here, uninstall the nvidia driver, then it will ask you to reboot.
Then DON'T install the latest driver, apparently there have been issues with it. Try the previous one from here:
Advanced Driver Search official NVIDIA drivers
Advanced Driver Search official NVIDIA driverswww.nvidia.com
1. Removed Bitdefender
2. Reinstalled Armoury Crate - I seem to remember it not fully downloading when I first booted up the machine on Frida (has a 'semi downloaded product been the cause?...)
3. Uninstalled and re-installed Thunder Master (Palit Dashboard)
4. Uninstalled graphic drivers using DDU*, and only downloaded the latest Nvidia driver to the 09-DEC-20
AND!!!!! IT 'appears to have worked!' 15minutes of Gears it is playing nicely at 60fps on ultra. And when booting up the machine, it's a lot quicker (there was a ping sound once the desktop appeared prior, that's disappeared..wondered)
HAPPY DAYS!
Now, I'm going to enjoy the PC over Christmas as planned, and in the new year figure out how to make the case fans silent when in study mode and turn off that light haha
Thank you mods, apologises for being grumpy!
ubuysa
The BSOD Doctor
Well that's interesting, werfault.exe is the Windows error reporting tool! It's not impossible the root cause is still BitDefender, anti-malware tools create hooks deep in the system and it's not that unusual to find they're not fully (or properly) uninstalled.
Much as you're not going to like it I think your quickest way to a stable system now will be a fully clean reinstall of Windows. I don't trust your system from what you're now describing.
Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia website (they change so regularly the latest version isn't always in the Windows libraries).
Then you can reinstall your third party software and games. Go slowly and be sure it's all working fine at regular points.