I think I'm just one of the unluckiest people on these forums ordered on 28th aug still waiting has had some problems in testing and found more in quality control and has been retested twice now I believe, one problem I was told that it was not shutting down so motherboard has been replaced and awaiting hotroom space again, not pc specialists fault that mother board was Buggered though And totally agree that cannot go out till 100% working, i have phoned and been told twice that it should go out only to find out another fault was found bugger bugger bugger, I know it will be worth the wait just hope my luck changes
Must be the unluckiest person ..... God dammit !!!
- Thread starter Dark79
- Start date
I know how you feel fella, I ordered on the 1st Sept and have been waiting for stock to arrive before the guy's even start building,
It's been painfull waiting!
But for yourself, it's better they get it right and it be tip top than you receive your new PC, get all excited and then be let down by issues, I'm sure that would be more annoying
Hope it arrives soon and problem free buddy, and it will be worth the wait
It's been painfull waiting!
But for yourself, it's better they get it right and it be tip top than you receive your new PC, get all excited and then be let down by issues, I'm sure that would be more annoying
Hope it arrives soon and problem free buddy, and it will be worth the wait
Pontington-Smythe
Active member
I know how you feel fella, I ordered on the 1st Sept and have been waiting for stock to arrive before the guy's even start building,
It's been painfull waiting!
But for yourself, it's better they get it right and it be tip top than you receive your new PC, get all excited and then be let down by issues, I'm sure that would be more annoying
Hope it arrives soon and problem free buddy, and it will be worth the wait
Same here chap ordered on the 31st Aug still waiting for it to be built rang and was told they were waiting for my ram to come into stock yet someone who ordered on the 12th Sept has had there's already using the same ram spec.
Maestro
Guest
Same here chap ordered on the 31st Aug still waiting for it to be built rang and was told they were waiting for my ram to come into stock yet someone who ordered on the 12th Sept has had there's already using the same ram spec.
You are half correct. The reason your build has been deylayed is due to a combination of the ram and case being out of stock. You chose the HAF-X which is very popular and has only just come back into stock on Monday. The memory is due to be delivered on Thursday. Once the memory arrives your order will be progressed on a priority basis.
Do not think that we single customers out to get better or worse service than others. If there is a delay then there is a reason for it. We havent just decided to put your order to one side until we feel like completing it.
Pontington-Smythe
Active member
Sorry but i am totally correct in my comment, it is you that are half correct if you are going to have people on a phone not giving the FULL answer to a question I.E no mention of the case not being in stock, or even an email stating why the delay then what are customers supposed to think. This is my second PC ordered from yourselves and in 3 and a half years you may have got bigger but the customer service contact has fallen.
Gorman
Author Level
Sorry but i am totally correct in my comment, it is you that are half correct if you are going to have people on a phone not giving the FULL answer to a question I.E no mention of the case not being in stock, or even an email stating why the delay then what are customers supposed to think. This is my second PC ordered from yourselves and in 3 and a half years you may have got bigger but the customer service contact has fallen.
The information given at by the call centre folks aside, i believe Maestro was trying to get across the point that we have a strict queue system when it comes to parts that are low in stock. We do not randomly prioritise one order over another, there is always an underlying reason if an order is delayed.
Whomever you spoke to at the call centre was either unaware of the entire situation through the information not being availiable to him or lack of research, either way i would be interested in a name by PM if possible.
Year on year we grow as does our customer base, although our call centre staff has doubled in recent years our existing customer base has grown much much faster, bearing in mind we offer lifetime phone support there are literally tens of thousands more customers to support than the time of your original purchase. Despite this growth we focus our efforts on customer service in order to set ourselves apart from the competition and of course keep our customers as happy as possible in the hope of repeat business like yourself.
In many ways we believe that although not perfect, we are doing pretty well in this regard. Last year we won an award with PC Pro, voted for by our customers http://www.pcpro.co.uk/html/awards-2009/index.php?pageId=2 Where they cite customer service as a major contributing factor.
During this unusually early start to our busy period we are now getting on top of the rush, with the odd stock issue slowing us down. Affected customers are usually contacted when a stock issue is going to affect them but unfortunately you seem to have slipped through the net.
Maestro
Guest
Sorry but i am totally correct in my comment, it is you that are half correct if you are going to have people on a phone not giving the FULL answer to a question I.E no mention of the case not being in stock, or even an email stating why the delay then what are customers supposed to think. This is my second PC ordered from yourselves and in 3 and a half years you may have got bigger but the customer service contact has fallen.
I guess patience is not a virtue anymore. Theres nothing like taking a comment the wrong way is there.When i say half correct, I was merely explaining that this was half of the reason that your order was delayed. I figured that by giving you the full picture at 5:47am this morning was giving fairly good customer service, bearing in mind this is not an offical support channel. I guess not.
In which case I will merely quote terms and conditions from now on. Please read para 5.4 https://www.pcspecialist.co.uk/terms/
This is the section where upon ordering you agree to give us 30 days to provide your order. Your order has currently been with us for 22 days and will be delivered within the 30 day limit.
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Pontington-Smythe
Active member
Thank you for your reply, as you state my purchase the first time round and the service i received then was always going to be a banker that my next computer was going to be ordered through yourselves, as stated my gripe was that i was only waiting for Ram as i had been informed on the phone, so when you see other people stating they ordered after myself with the same Ram and had received it, it does lead to thinking a priority list is being used. If i hac been informed of the case issue then it would have made more sense.
Regarding the chap i spoke to i would not remember his name if you told me it now.You know how it is you get the welcome spiel then the name then into how can i help i for one never remember it.
I am glad to see you acknowledge that i had slipped the net as i thought after 20days an email would have been nice to get an update.
Many Thanks
P-S
Gorman
Author Level
I am glad to see you acknowledge that i had slipped the net as i thought after 20days an email would have been nice to get an update.
Many Thanks
P-S
I am glad that you are glad, this only helps to highlight that perhaps a more rigid and proactive method of informing customers of delays may be beneficial not least to calm nerves.
I cannot wait to get my machine I've heard so many good things about pcs, I think that letting customers know about delays and update more regulary would be an invited addition, and Gorman loved the back to the future repost gag tried replying but thread was closed, I posted to website forum .... That was clever..... But in a way maybe this post will help improve an already popular Place to buy something that is impossible to wait for.