DeadEyeDuk
Superhero Level Poster
Nice one Travel. Yeh it sucks when things go wrong, but companies can def make up for it with polite customer service, and if nothing else, just admitting they made a mistake/got behind
Enjoy!
Enjoy!
We are pleased to announce that we have now oficially changed couriers to DPD.
After considering all other couriers on the market we chose DPD for their excellent track record of delivering parcels on time, and also because DPD are currently the only company that provides a 1 hour estimated delivery time window. All orders shipped from Monday 28th November will now be shipped with DPD. Any order dispatched prior to this has been shipped with Yodel or DHL.
I think I did not quite understand what happened. The cosmos 2 case is too big for delivery but it is offered by PCS? or you were planning to send your own case but they were not prepare to deliver it due to the size of the PC? I can only suggest choosing a new case but after looking at the Cosmos 2 I wish I have chosen that case as well.i just don't understand why they are going to sell a case that there not prepared to ship. west yorkshire is a long way from alot of people to go and collect.
it's a shame about the build, as pcs do some good quality componants that i cant find on other sites, and i didn't really want to compramise on certain parts by going somewhere else, when pcs do it all, and the case!!!
now it looks like i'll have to start again, picking and choosing, playing companys off against each other trying to get what i want in my build at a good price.
i just don't understand why they are going to sell a case that there not prepared to ship. west yorkshire is a long way from alot of people to go and collect.
it's a shame about the build, as pcs do some good quality componants that i cant find on other sites, and i didn't really want to compramise on certain parts by going somewhere else, when pcs do it all, and the case!!!
now it looks like i'll have to start again, picking and choosing, playing companys off against each other trying to get what i want in my build at a good price.
Just an idea, could you not arrange for DHL or some other company to go and collect it from PCS? you will be paying for the delivery yourself but at least you wouldnt have to start from scratch.
Just an idea, could you not arrange for DHL or some other company to go and collect it from PCS? you will be paying for the delivery yourself but at least you wouldnt have to start from scratch.
i look into the costs, i still have a couple of weeks yet until pcs release the case for sale anyway.
I would not recommend arranging delivery with a 3rd party courier company since if there is damage in transit rather than having PCS getting it sort it you have do deal with the courier company directly and it could take some time before any compensation takes place.
oh wait, I thought you'd bought it and had it delivered to PCS already