New PC that doesn't work

S

Swarmhunter

Member
Hello,
I recently bought a PC and few days ago I got it delivered to me. In first few hours of trying to turn it on was successful but the second time I'm trying to turn it on for a day but no reaction.
I have tried taking out RAM and replacing wires but it makes no reaction, I tried different power cables but they all give inouf power to it. I don't know how they passed my PC testing and I doubt they ever Did it...

Motherboard:
ASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready

Processor (CPU):
Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache

Memory (RAM):
64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)

Graphics Card:
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP

Storage Drive:
2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)

Power Supply:
COOLERMASTER 750W MWE MODULAR 80 PLUS® GOLD

Power Cable:
1 x 1 Metre UK Power Cable (Kettle Lead)

Processor cooling:
Noctua NH-C14S Ultra Quiet Performance CPU Cooler

Thermal paste:
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND

Wireless network card:
GIGABIT LAN PORT + Wi-Fi

USB/thunderbolt:
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS

If there is something I'm missing tell me I'll fill it in.
 
Last edited:
SpyderTracks

SpyderTracks

We love you Ukraine
Swarmhunter said:
Hello,
I recently bought a PC and few days ago I got it delivered to me. In first few hours of trying to turn it on was successful but the second time I'm trying to turn it on for a day but no reaction.
I have tried taking out RAM and replacing wires but it makes no reaction, I tried different power cables but they all give inouf power to it. I don't know how they passed my PC testing and I doubt they ever Did it...

Motherboard:
ASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready

Processor (CPU):
Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache

Memory (RAM):
64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)

Graphics Card:
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP

Storage Drive:
2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Click to expand...
Can you post the full specs please? Every part of it?
 
S

Swarmhunter

Member
CaseCORSAIR CRYSTAL SERIES 280X RGB GAMING CASE
Processor (CPU)Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache
MotherboardASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready
Memory (RAM)64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
External DVD/BLU-RAY Drive8x Slim USB 2.0 External DVD-RW
Power SupplyCOOLERMASTER 750W MWE MODULAR 80 PLUS® GOLD
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingNoctua NH-C14S Ultra Quiet Performance CPU Cooler
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting50cm Blue LED Strip
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network CardGIGABIT LAN PORT + Wi-Fi
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Professional 64 Bit - inc. Single Licence
 
SpyderTracks

SpyderTracks

We love you Ukraine
Swarmhunter said:
Hello @SpyderTracks , is there a way I could order one part instead of full PC? Updating my old PC is not giving me the option to get the part I need.
Click to expand...
What part do you need?

Sorry, I thought you were trying to repair an existing PC, if so it would be best to RMA it as that's what you've paid for warranty for.
 
ubuysa

ubuysa

The BSOD Doctor
Swarmhunter said:
CaseCORSAIR CRYSTAL SERIES 280X RGB GAMING CASE
Processor (CPU)Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache
MotherboardASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready
Memory (RAM)64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
External DVD/BLU-RAY Drive8x Slim USB 2.0 External DVD-RW
Power SupplyCOOLERMASTER 750W MWE MODULAR 80 PLUS® GOLD
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingNoctua NH-C14S Ultra Quiet Performance CPU Cooler
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting50cm Blue LED Strip
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network CardGIGABIT LAN PORT + Wi-Fi
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Professional 64 Bit - inc. Single Licence
Click to expand...
Even that's not the FULL spec from the order, we can't see what PSU you have for example. Please do not edit your spec into what you THINK we want to see, post the entire spec - everything.

There is something deeply suspicious about this entire thread, you've apparently taken very recent delivery of a new build and now you want a new part? This post for example is very concerning...
Swarmhunter said:
Hello @SpyderTracks, is there a way I could order one part instead of full PC? Updating my old PC is not giving me the option to get the part I need.
Click to expand...
...it talks about 'updating an old PC'. What old PC? You can't order individual parts for another PC using the details of this order, the upgrade service is only for PCS builds.

Please post your FULL spec from your PCS order and explain in detail what your problem is. It would also help if you PM'd either myself or @SpyderTracks with your PCS order number (don't post that on here though).
 
S

Swarmhunter

Member
ubuysa said:
Even that's not the FULL spec from the order, we can't see what PSU you have for example. Please do not edit your spec into what you THINK we want to see, post the entire spec - everything.

There is something deeply suspicious about this entire thread, you've apparently taken very recent delivery of a new build and now you want a new part? This post for example is very concerning...

...it talks about 'updating an old PC'. What old PC? You can't order individual parts for another PC using the details of this order, the upgrade service is only for PCS builds.

Please post your FULL spec from your PCS order and explain in detail what your problem is. It would also help if you PM'd either myself or @SpyderTracks with your PCS order number (don't post that on here though).
Click to expand...
Case
CORSAIR CRYSTAL SERIES 280X RGB GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache
Motherboard
ASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Power Supply
COOLERMASTER 750W MWE MODULAR 80 PLUS® GOLD
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Noctua NH-C14S Ultra Quiet Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
GIGABIT LAN PORT + Wi-Fi
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 16 to 18 working days
Promotional Item
Get 1-Year Founders Membership to GeForce Now w/ select RTX Cards
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


Yesterday I discovered that I need Power supply up to 800W instead of 750W and when I'm trying to upgrade my OLD PC (as in this PC) it doesn't give me an option to get stronger part than 750W, and that's why I need a new part because the requirements need 775W Power when in Website it didn't say that when I was ordering.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Swarmhunter said:
Case
CORSAIR CRYSTAL SERIES 280X RGB GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-10700KF (3.8GHz) 16MB Cache
Motherboard
ASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready
Memory (RAM)
64GB Corsair VENGEANCE DDR4 3000MHz (2 x 32GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive
2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
External DVD/BLU-RAY Drive
8x Slim USB 2.0 External DVD-RW
Power Supply
COOLERMASTER 750W MWE MODULAR 80 PLUS® GOLD
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Noctua NH-C14S Ultra Quiet Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
GIGABIT LAN PORT + Wi-Fi
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 16 to 18 working days
Promotional Item
Get 1-Year Founders Membership to GeForce Now w/ select RTX Cards
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo


Yesterday I discovered that I need Power supply up to 800W instead of 750W and when I'm trying to upgrade my OLD PC (as in this PC) it doesn't give me an option to get stronger part than 750W, and that's why I need a new part because the requirements need 775W Power when in Website it didn't say that when I was ordering.
Click to expand...
Where is it saying you need 775w? The configurator would have alerted if you didn’t have the right PSU.

You won’t need 850w for that spec.
 
L

Linda

Active member
I am also confused but I see that swarmhunter posted in this thread that he had the same board.

*INFO * ASUS® ROG STRIX X299-E GAMING II

Seems to be an issue on the Asus Motherboard where it fails to boot from cold on first try. I get an AF: Memory Detect error on first boot after the initial power on. By holding down the power button for 5 seconds and the turning the power on again it boots up the PC. Seems to be an issue...
www.pcspecialist.co.uk www.pcspecialist.co.uk

but here he states he has a
Motherboard
ASUS® ROG STRIX Z490-I GAMING (Mini-ITX, LGA1200, USB 3.2) - ARGB Ready

or am I having a senior moment.
 
SpyderTracks

SpyderTracks

We love you Ukraine
@Swarmhunter we really need some clarification on your situation.

At the moment you’ve stated you have 2 completely different mobos, have clearly not used the PCS configurator and had troubles posting an ordered spec?
 
S

Swarmhunter

Member
@SpyderTracks hi, can it be that my motherboard doesn't want to start up even when it's having power? The LEDs are glowing so it has power but it's not possible to power it on, is there an option how to fix it or is it a bad part?
 
jamiephillips909

jamiephillips909

Godlike
Swarmhunter said:
@SpyderTracks hi, can it be that my motherboard doesn't want to start up even when it's having power? The LEDs are glowing so it has power but it's not possible to power it on, is there an option how to fix it or is it a bad part?
Click to expand...
Think pepole are very confused swarm it wont be your psu as if you tried to order it and your pc needed a higher power psu it would have flagged up in the configuration and I doubt pcs would build it as they would not be able to test it properly
 
jamiephillips909

jamiephillips909

Godlike
Swarmhunter said:
@SpyderTracks hi, can it be that my motherboard doesn't want to start up even when it's having power? The LEDs are glowing so it has power but it's not possible to power it on, is there an option how to fix it or is it a bad part?
Click to expand...
So lets start again can you please post a FULL spec of the pc you require help with and state what the issue with the pc is
 
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