Firstly you should note that I was pretty livid with that first post, I'd spent about an hour and a half trying to fix my PC to no avail and based on the information I had at that time I think it's not that hard to see why seeing a boot timestamp from before the PC broke would make someone question the service that was provided...
My first email was through normal email, the second which never got a reply and took 5 days to be read was through the admin pages...
It's been 2 weeks since my PC was returned so for 2 weeks I blamed DPD, until yesterday when I saw the last boot time and that made me doubt PCS's capabilities so if that's a quick change of blame so be it... But I assign the burden to both... DPD didn't put my card in without it being clipped correctly to the motherboard. Their delivery may have caused the impact which caused the damage but would there have been that damage if my card was fitted securely?
As for a reason, you supplied one yourself... The original return was at a point of high volume orders. An order on a new PC which earns them 1.5k is higher on the priority list than repairing a PC they'll get nothing for so I can see why they might skip full testing...
It's easy to say stop being negative but im sitting here with an expensive piece of equipment that has been broken for over a month, through no fault of my own. Yet I've been forced to use a PC that's 5 years old and still works like a charm (In fact I'm enjoying being on XP again) and thank god it can handle Mass Effect 3...
I'm moving in a few weeks so my chance to get this sorted pre-move is getting smaller...
My first email was through normal email, the second which never got a reply and took 5 days to be read was through the admin pages...
It's been 2 weeks since my PC was returned so for 2 weeks I blamed DPD, until yesterday when I saw the last boot time and that made me doubt PCS's capabilities so if that's a quick change of blame so be it... But I assign the burden to both... DPD didn't put my card in without it being clipped correctly to the motherboard. Their delivery may have caused the impact which caused the damage but would there have been that damage if my card was fitted securely?
As for a reason, you supplied one yourself... The original return was at a point of high volume orders. An order on a new PC which earns them 1.5k is higher on the priority list than repairing a PC they'll get nothing for so I can see why they might skip full testing...
It's easy to say stop being negative but im sitting here with an expensive piece of equipment that has been broken for over a month, through no fault of my own. Yet I've been forced to use a PC that's 5 years old and still works like a charm (In fact I'm enjoying being on XP again) and thank god it can handle Mass Effect 3...
I'm moving in a few weeks so my chance to get this sorted pre-move is getting smaller...