RE: Horrific Company

[Mary.Rice]

Yes there was bubble wrap inside the computer too but im currently in the process of uploading the damage to the graphics cards to imageshack and will post the link to it.

It will show the damages caused to the shrouds could not of been done by packing and the fact that both sides were on my computer which would make the damge to the graphics cards nearly impossible to do. Not to mention these graphics cards look like they have been used when mine were brand new.

 

[steyau]

I probably wont be able to keep mine but i will more than happily hand over £15 for sufficient packaging to keep my baby safe

The problem is he claims he did properly package his computer. Doesn't like look it's true based on those photos but then again, how can anyone know if those photos were taken at the time of receiving the laptop back and not the laptop stripped of its packaging then given flimsy packaging and posted on the forum to make OP look bad? It's a no winner. Both sides can argue on and on without either side able to prove anything fully. Might as well just let it drag out to court. OP gets to sue PCSpecialist for time wasted and emotional damages and PCSpecialist gets to sue OP for slander and harrassment.

 

[DeadEyeDuk]

Because the courts dont have more important things to be concerned with sorting atm?

Claims culture at its very best

 

[UndeadJack]

The problem is he claims he did properly package his computer. Doesn't like look it's true based on those photos but then again, how can anyone know if those photos were taken at the time of receiving the laptop back and not the laptop stripped of its packaging then given flimsy packaging and posted on the forum to make OP look bad? It's a no winner. Both sides can argue on and on without either side able to prove anything fully. Might as well just let it drag out to court. OP gets to sue PCSpecialist for time wasted and emotional damages and PCSpecialist gets to sue OP for slander and harrassment.

It's a woman and a desktop.

 

[Mary.Rice]

 

[steyau]

Yes there was bubble wrap inside the computer too but im currently in the process of uploading the damage to the graphics cards to imageshack and will post the link to it.

It will show the damages caused to the shrouds could not of been done by packing and the fact that both sides were on my computer which would make the damge to the graphics cards nearly impossible to do. Not to mention these graphics cards look like they have been used when mine were brand new.

That'll only prove the graphics card wasn't caused by lack of packaging, but it doesn't prove whether YOU or PCSpecialist caused this damage.

 

[UndeadJack]

Yep - it could have also have been Yodel.

 

[PCS]

It will show the damages caused to the shrouds could not of been done by packing and the fact that both sides were on my computer which would make the damage to the graphics cards nearly impossible to do. Not to mention these graphics cards look like they have been used when mine were brand new.

Are you implying that:

1. We purchase second hand graphics cards, and then
2. We deliberately damage them and send them out to our customers?

Why would we do that? Are you for real?

[rollinglaugh]

 

[UndeadJack]

Are you implying that:

1. We purchase second hand graphics cards, and then
2. We deliverately damage them and send them out to our customers?

Why would we do that? Are you for real?

[rollinglaugh]

Nice emoticon lol mate. Oh yes PCs and his evil cronies are sabotaging products sold for up to thousands of pounds
[rollinglaugh]

 

[Mary.Rice]

Not it couldnt have been Yodal and after more than 5 weeks how can PCS say thats not enough damage to inform the client.

How can you send something back in that condition and not ever informing the client.


Im Mary's grandson and this is not a woman who does have a clue about computers.


The damage is very clear and if PCS want to fix this then they can either send new shrouds out to me or send replacement cards.

I will then return the the damaged graphics cards in the same packing you send out and hand it over to the delivery guy.

 

[UndeadJack]

Not it couldnt have been Yodal and after more than 5 weeks how can PCS say thats not enough damage to inform the client.

How can you send something back in that condition and not ever informing the client.


Im Mary's grandson and this is not a woman who does have a clue about computers.


The damage is very clear and if PCS want to fix this then they can either send new shrouds out to me or send replacement cards.

I will then return the the damaged graphics cards in the same packing you send out and hand it over to the delivery guy.

It could be Yodel's fault. It's called manhandling parcels

 

[Mary.Rice]

No what i am saying is that PCS knew that those graphics cards are now discontinued and had another person sending their cards back and swapped mine over or something along those lines..

Laugh all you want i know the difference between a 2 month old graphics cards and the ones sent back to me.

 

[Mary.Rice]

Man handle and break every single bracket on both cards when both sides of the case were on and the packing (regaurdless of what they have shown in their selective pictures) that explains it all, do you work for PCS by any chance you seem to lack brain cells too.

 

[NMEBowen]

i would say the graphics cards could well have been damaged in transit, as they are sli/crossfire and im sure you did not package them individually the bashing in transit could well have made them collide many times working screws loose and damaging the threads on the gpu cases as shown. The detailed photos are actually making pcs`s case stronger as none of the photos have any context and hq complete photos not just small parts would help far more.

 

[PCS]

I'm closing this thread now - it is of no benefit to either party and clearly there are differences in opinion that cannot be resolved through this thread.

Even now you are refusing to co-operate - WE HAVE OFFERED TO REMEDY THE DAMAGE TO YOUR GRAPHICS CARDS. SEND THE CARDS BACK AND WE WILL FIX THEM!

 

[Sleinous]

=Disclaimer: I am NOT a PCS employee therefore please do not take anything I say here to be biased in any way towards PCS. Please also bear in mind that just because I am part of the moderator group does not mean that I will be biased towards this company. I also moderate the EVGA forums and apply the exact same unbiased opinion on any issue I may encounter.=

Man handle and break every single bracket on both cards when both sides of the case were on and the packing (regaurdless of what they have shown in their selective pictures) that explains it all, do you work for PCS by any chance you seem to lack brain cells too.

Firstly, as you should be aware by now, a GPU is only maintained in position in tow main areas: Firstly: The PCIe x16 slot, secondly: The screws attaching it to the case's expansion slot (If teh card is single slot then it will only be held on by one screw, if it is dual-slot then it will obviously be held on by 2 screws. Why am I mentioning this? Simple, when in transit, both of those supports are never enough to guarantee safe and secure transport of any GPU when it is still slotted into the motherboard. The screw(s) and teh PCiex16 lane just aren't solid enough to maintain the card's mass. You could have ended up with far worse - warped PCB, broken solder joints to the DVI / VGA connectors on your card (These support most of the card's mass (because the rear bracket is attached to them primarily) Also sometimes attached directly to the corner of the PCB through the use of a tiny screw - doesn't support anywhere near as much of the card's mass as the DVI ports do).

I saw the pictures on how that machine was packaged, there are some serious flaws there to begin with. Firstly: double layer of industrial bubble-wrap - nowhere near enough - you needed polystyrene pads on all fou corners just to begin with. The side panels of a computer chassis aren't very thick, they will bend if another object bashes into the side of either panel - escpecially the front side-panel. Probably how the GPU brackets were broken. I suspect something large hit the entire side panel and rear-side frame, causing the entire side chassis to move a little bit. It only takes a little sway for it to have twisted teh chassis a few millimetres. Once that happens any GPU that was attached to the expansion slots will have been *twisted* too...

The graphics cards damage could not of been caused by lack of packing but again you cant see that because they removed it so not to show that fact.

Yes, it could and most probably was caused by that packaging job.. Infact once one of my older GPUs dies i'll gladly demonstrate..

On to the next part, as you didn't want to pay for their packaging, you obviously didnt use any of the specially designed inflatable Instapak foam packaging. It inflates around your main components and fills the majority of the space left in your case. Unsurprisingly your PCIex16 lanes will have virtually none of the mass of the GPUs hanging off them anymore as this Instapak foam will be supporting them. It will also be protecting them from side-on knocks... Here is one of the ones that came with a PC of mine from PCS:

Notice how mine has taken different shapes (some parts are inflated more than others) because this foam took the shape of all my components that were previously in this PC. (Namely a GTX 470 i7 930 + Titan Fenrir CPU Cooler and a motherboard...) - Most of that has since changed, a 580/ 560 Ti/ 560 Ti/ 560 Ti but I would STILL have to use foam like this to package my computer for travel (for instance when I move to France in a month's time) because of all the mass from each card hanging off of those PCIex16 lanes and the couple of screws holding the front of the card in.

Lastly on this subject: When cards are EOL (and indeed when they aren't) you are not entitled to receive a brand-new replacement GPU from an RMA, you may well receive a new one, you may well receieve a refurbished part. This is entirely up to the GPU manufacturer; Palit, ASUS, MSI, EVGA, Powercolor etc etc etc... Whether or not your GPUs had to be changed when they receievd your computer - I do not know, but I do know that you had absolutely guarantee that you would receive your same GPUs back if the manufacturer that PCS bought them from came back to them and said that they were beyond repair and that another pair would have to be used as replacement.

Oh and finally... insulting other forum members won't get you anywhere.