Slow internet (Ethernet)

[jpascoe01]

Hey,

I have just bought a custom PC and I am having an issue with my internet speed. I am pulling about 4-5mb/s. I have posted my spec below. I think it is likely due to the motherboard. I have read elsewhere about potentially uninstalling the drives but unsure how to do this so any help would be greatly appreciated - thanks!

Case
LIAN LI LANCOOL 215 GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600 Six Core CPU (3.5GHz-4.4GHz/35MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX B550-F GAMING WIFI II (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
512GB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 3500MB/sR, 1625MB/sW)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
Power Supply
CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 150 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[SpyderTracks]

Hiya, have you connected the antenna to the motherboard?

 

[jpascoe01]

Hiya, have you connected the antenna to the motherboard?

Hey, thanks for the reply! I haven’t, I didn’t think the antenna would be required if I am using Ethernet. Don’t really want anything to do with WiFi as it is dodgy

 

[jpascoe01]

I have basically just completely disabled WiFi from the PC so it will rely on the Ethernet only

 

[SpyderTracks]

Hey, thanks for the reply! I haven’t, I didn’t think the antenna would be required if I am using Ethernet. Don’t really want anything to do with WiFi as it is dodgy

Ah apologies, should have asked.

Can you post a screenshot of your optional updates page from windows update?

 

[jpascoe01]

No worries!

I believe this is the correct windows update view? I had to click at the top to refresh to bring up any updates.

 

[jpascoe01]

My bad - it wasnt:

 

[SpyderTracks]

you'll need to apply all of those, it's not currently configured until those are all applied, both windows updates and all optional ones.

 

[jpascoe01]

Ah ok - Ill update them now and let you know how it goes! Thanks!

 

[jpascoe01]

Hmm still hasn't seemed to improve. I am paying for 360mbs with Virgin and pulling 40mbs with a speed test. And the game I am trying to download using (battle net) to my D drive (using this as my games drive) is pulling 3-5mbs. Previous PC completed the same download in 20 mins.

I have disabled the below adaptor. Saw somewhere someone say he deleted it. Don't know if that would make any difference?

Thanks!

 

[SpyderTracks]

Hmm still hasn't seemed to improve. I am paying for 360mbs with Virgin and pulling 40mbs with a speed test. And the game I am trying to download using (battle net) to my D drive (using this as my games drive) is pulling 3-5mbs. Previous PC completed the same download in 20 mins.

I have disabled the below adaptor. Saw somewhere someone say he deleted it. Don't know if that would make any difference? View attachment 35971
Thanks!

You've restarted I take it to apply the updates?

 

[jpascoe01]

Seems like the below update failed so will try this again

 

[jpascoe01]

Yeah clicked the restart at the top of windows updates following the completed/update required were ticked on all the downloads. Seems like the one above failed though so will try that!

 

[SpyderTracks]

Yeah clicked the restart at the top of windows updates following the completed/update required were ticked on all the downloads. Seems like the one above failed though so will try that!

This does seem a common problem with this board, I'm just looking up some solutions, but it's not worth doing any troubleshooting until windows is up to date.

 

[jpascoe01]

Update done and restarted. Still pulling 5mbs with the game download and 30-40mbs with the download paused :/

 

[SpyderTracks]

Update done and restarted. Still pulling 5mbs with the game download and 30-40mbs with the download paused :/

Cool, just try manually installing this driver, it's from the official Asus page for this motherboard

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_I226_SZ-TSD_W11_64_V2123_20230131R.zip?model=ROG%20STRIX%20B550-F%20GAMING%20WIFI%20II

 

[jpascoe01]

I have downloaded it but unsure what to do with the file and extracted to documents. I click the asus setup and allow this to make changes to device but no response - unless that is all is should do and I should restart?

 

[SpyderTracks]

I have downloaded it but unsure what to do with the file and extracted to documents. I click the asus setup and allow this to make changes to device but no response - unless that is all is should do and I should restart?View attachment 35975

So you've extracted it have you? You need to extract it first, just right click the zip file and extract all

 

[B4zookaw]

Once updates are done and drivers updated, try this. In device manager, on the I225 ethernet adapter right click -> properties -> configure -> advanced -> speed / duplex ---- change from Auto to 1.0Gbps. See if that helps.

 

[jpascoe01]

So you've extracted it have you? You need to extract it first, just right click the zip file and extract all

Yeah extracted to my 'documents' into a separate file for the driver I created and then clicked on that 4570kb setup and clicked ok for it to make changes. But nothing happened after (unsure if anything else was meant to pop up?)