Slow internet (Ethernet)

[jpascoe01]

Once updates are done and drivers updated, try this. In device manager, on the I225 ethernet adapter right click -> properties -> configure -> advanced -> speed / duplex ---- change from Auto to 1.0Gbps. See if that helps.

Given that a go (only had 2.5gbps and some much lower) but still stuck on 4-5mbs

 

[SpyderTracks]

Yeah extracted to my 'documents' into a separate file for the driver I created and then clicked on that 4570kb setup and clicked ok for it to make changes. But nothing happened after (unsure if anything else was meant to pop up?)

try running the "install" batch file.

 

[jpascoe01]

try running the "install" batch file.

Ran the file, came up with a warning it could harm the pc, ran anyway but same again with nothing happening.

 

[SpyderTracks]

Ran the file, came up with a warning it could harm the pc, ran anyway but same again with nothing happening.

Did it not run through the script and output lines of text?

 

[jpascoe01]

There was a notepad with script that very briefly popped up and disappeared

 

[SpyderTracks]

There was a notepad with script that very briefly popped up and disappeared

A notepad? Not a cmd window?

 

[jpascoe01]

Sorry my lack of pc knowledge is coming through - it was a cmd window

 

[SpyderTracks]

Sorry my lack of pc knowledge is coming through - it was a cmd window

Yep, that's installed then. Reboot and set it back to 2.5Ghz from the change you made previously, and test again.

 

[jpascoe01]

I have rebooted and tried on both 2.5ghz and auto. Still doesn't seem to want to boost the mbs. I think it might be an ISP issue if I am only getting 40mbs with an online speed test. But it is weird that I then wouldn't get 40mbs or so on the game download

 

[SpyderTracks]

I have rebooted and tried on both 2.5ghz and auto. Still doesn't seem to want to boost the mbs. I think it might be an ISP issue if I am only getting 40mbs with an online speed test. But it is weird that I then wouldn't get 40mbs or so on the game download

Apologies, you're quite new to all this aren't you?

Firstly, what are you using for a speedtest? Can you take a screenshot of the reading?

 

[jpascoe01]

I am haha. I appreciate the help! I am just using an online speed test, tried a few for a bit of a population. They are between 30-40mbs down without the game download running and <5 with it running. Using https://www.broadbandspeedchecker.co.uk/ for this as an example:

 

[B4zookaw]

Are you able to run a Speedtest directly from your router, that will be a true test of your broadband speed versus what your pc is able to achieve

 

[jpascoe01]

So I am unable to sign into my router (I think) in order to carry out a test. Virgin have a mobile app that you can test you speed with but appears to not load. They also have a web browser with the results below (but assumably this isnt a test directly from the router)

 

[jpascoe01]

Actually I have found some sign in access to the router itself so will access the router now and see if I can do a direct test there

 

[SpyderTracks]

I think it's your line if it's the same on wifi as well.

 

[jpascoe01]

Annoyingly I can't actually test the incoming internet speed through the line but I have found the below which obviously cant be great

 

[SpyderTracks]

Annoyingly I can't actually test the incoming internet speed through the line but I have found the below which obviously cant be great View attachment 35982

Try rebooting the router

 

[B4zookaw]

Generally a PC will use ethernet connection over wifi if both are present.

 

[jpascoe01]

So I realise that there is a difference between mbps and MB/s now... conversion of 8/1 so 40 mbps from ISP would agree to battle net download speed of 5MB/s. Doesn't explain why I am only getting 40mbps - likely the ISP considering all you have suggested and the fact I am definitely connected with ethernet

I appreciate both of your help this eve - been a long one. If you can think of anything else over the next few days please let me know and I'll give that a try.

 

[Martinr36]

Personally at this point I would get virgin to run tests on your line from their end