Slow laptop

[Dodoexe14]

Hey there once again posting this thread, have posted it in a while but then havent been gaming much, so I've been recently getting quiet low fps in games, for example world of warcraft on low details, which should run absolutely fine, in a city runs about 20-30 fps and outside of city 50-60. I have tried reinstalling everything but it didn't help. Any other advice? I also don't have it in office mode, tried it in gaming mode. I have reflashed the laptop once in past under guidance of PCS, but back then it was like 100 times worse, even browsers were freezing. Here are the specs.

Promotional Item	Get Guardians of the Galaxy with select GeForce RTX™ 30 Series GPUs Promotional Cod
Promotional Item	Get 6 Months Founders Membership to GeForce Now w/ select RTX 30 Series Laptops Promotional Cod
Chassis & Display	Ionico Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)	AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo)
Memory (RAM)	32GB Corsair 2933MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader	Integrated Micro-SD Memory Card Reader
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Ionico Series Integrated 91WH Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language	IONICO 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Google Chrome™
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 10.30AM)
Build Time	FAST TRACK 5 WORKING DAY DISPATCH
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Dodoexe14]

Any ideas please?

 

[SpyderTracks]

Any ideas please?

Ooo, apologies we missed this!

Firstly, have you still got bulguard installed? If not, what AV are you using?

Can post a screenshot of your optional updates page?

Have you serviced the laptop since you've had it, ie, repasting it and clearing it of dust?

 

[Dodoexe14]

Ooo, apologies we missed this!

Firstly, have you still got bulguard installed? If not, what AV are you using?

Can post a screenshot of your optional updates page?

Have you serviced the laptop since you've had it, ie, repasting it and clearing it of dust?

No problem! I've reinstalled the windows last time, and I was advised by you to keep the original AV.
I'm up to date with all updates but it's been going for a while and I Feel like it might be a hardware problem
I haven't really serviced it, I opened it once to clear a bit of dust but haven't repasted it,as I've never done it before and I wasn't sure how to continue once I've opened the laptop. I have the paste at home so I could try it tomorrow, I've seen there is a guide here so might try to follow that, but I was also thinking would you recommend formating SSD or are there any other processes that you'd recommend? The way I reinstalled it last time was just through settings and I did the full reset.

 

[SpyderTracks]

I haven't really serviced it, I opened it once to clear a bit of dust but haven't repasted it,as I've never done it before and I wasn't sure how to continue once I've opened the laptop.

That will be the issue then. You have to service it about once a year otherwise it will start to overheat. By now it will have been heavily throttling for an extended time, you may well have caused damage to the motherboard and or processor.

 

[DarkPaladin]

Like SpyderTracks said, it is more than likely thermal throttling. Laptops accumlate dust over time and the thermal paste tends to dry out quicker due to operating at much higher temperatures. You can download software such as HWInfo64 to check for thermal throttling.

Essentially what happens (if it is thermal throttling) is your laptop will reduce the CPU or GPU frequency to operate under the thermal limits set by the manufacturer. To fix it, you just have to clean out the dust from the laptop and/or replace the thermal paste.

 

[Dodoexe14]

Thanks, so I have cleaned the dust again and this time I repasted both cpu and gpu aswell but it didnt help, its still quiet bad and the laptop is getting quiet hot, when I run control centre while running a game which is running around 30fps on low settings, temperatures are cpu 84 and gpu 86. Any advice on what to do next or is it somehow damaged? Also when I turn on the game it runs around 200 fps and when it overheats it goes down, so it will definitely still be the heating problem. I'm attaching screenshot from the HWInfo, not sure what to look for there. The screenshots are too large so here is alink sorry if it's not allowed imgur.com/a/GbtpTv6

 

[SpyderTracks]

Thanks, so I have cleaned the dust again and this time I repasted both cpu and gpu aswell but it didnt help, its still quiet bad and the laptop is getting quiet hot, when I run control centre while running a game which is running around 30fps on low settings, temperatures are cpu 84 and gpu 86. Any advice on what to do next or is it somehow damaged? Also when I turn on the game it runs around 200 fps and when it overheats it goes down, so it will definitely still be the heating problem. I'm attaching screenshot from the HWInfo, not sure what to look for there. The screenshots are too large so here is alink sorry if it's not allowed imgur.com/a/GbtpTv6

How did you repaste? What method did you use and what paste? Did you reattach the heatsink in the correct order?

 

[Dodoexe14]

I used Noctua NT-H1 paste, I watched a video where he showed to spread it all around the gpu and cpu evenly so that's what I did. also it was all in one part and that's how I reattached it but I put it the way so it's flat down on both cpu and gpu so it wouldnt push the paste on a side

 

[Bhuna50]

Did you remove the old paste?

did you do the screws in the numbered order?

 

[SpyderTracks]

And what did you use to clean it?

 

[Dodoexe14]

I removed the old paste with a cloth and put the screws in the same numbered order aswell

 

[SpyderTracks]

I removed the old paste with a cloth and put the screws in the same numbered order aswell

You need to actually clean the old paste off with isopropyl alcohol or grease cleaner, just using a cloth won't clean it.

If it's overheating its:

a: Not been repasted correctly
b: Heatsink not seated correctly
c: fans not working properly

 

[Bhuna50]

looking back at your threads as well this seems to happen often to you but then you go quiet so I assume whatever you did back then worked - have you gone through the same processes as before to completely discount the same issue arising:

Laptop is very slow

Hey, came home today turned on my laptop and everything is so slow, laggy, freezy, even if i dont run anything just chrome and discord, even websites take forever to load and if I want to open a folder up or something it takes so long, any idea why it could be? I haven't downloaded anything...

www.pcspecialist.co.uk

In this thread March 2022, PCS advised you and provided you with a BIOS flash - did this work? - have you asked them if its worth doing this again / if there is a more up to date BIOS.

Low FPS games - on Laptop

Hey, so I've had this laptop for about a year now and I'm having quiet low fps on games, playing Wow - which in main city I run about 40-50 fps on medium settings, and I think with my laptop I should be able to run more, same with Escape from tarkov I have to have everything on low and it barely...

www.pcspecialist.co.uk

In this thread - January 2023 - you were advised to do a clean install and try that.

Control centre download / Antivirus

Hey there, I had just done recovery on my laptop and want to download control centre, I can't find it in the download section of my account on this website, any advice? Also any advice on what antivirus to get, cheapest, thank you

www.pcspecialist.co.uk

In thread 3 - September 2023 - you had just done a clean install but were looking for control centre - did you get a copy from PCS - did you install it - what did you use - how are you controlling the fans?


Now obviously in this thread (November 2023) you are trying a re-paste as well, albeit sounds like it needs re-doing.


It might be worth sending it back to PCS under an RMA for them to diagnose, if the re-do of the re-paste doesnt work - you still get free labour hopefully as I assume its less than 3 years. Point them to your three threads as well. They can then check, quote etc for you if anything has gone on it - like a fan or something.

 

[Dodoexe14]

looking back at your threads as well this seems to happen often to you but then you go quiet so I assume whatever you did back then worked - have you gone through the same processes as before to completely discount the same issue arising:

Laptop is very slow

Hey, came home today turned on my laptop and everything is so slow, laggy, freezy, even if i dont run anything just chrome and discord, even websites take forever to load and if I want to open a folder up or something it takes so long, any idea why it could be? I haven't downloaded anything...

www.pcspecialist.co.uk

In this thread March 2022, PCS advised you and provided you with a BIOS flash - did this work? - have you asked them if its worth doing this again / if there is a more up to date BIOS.

Low FPS games - on Laptop

Hey, so I've had this laptop for about a year now and I'm having quiet low fps on games, playing Wow - which in main city I run about 40-50 fps on medium settings, and I think with my laptop I should be able to run more, same with Escape from tarkov I have to have everything on low and it barely...

www.pcspecialist.co.uk

In this thread - January 2023 - you were advised to do a clean install and try that.

Control centre download / Antivirus

Hey there, I had just done recovery on my laptop and want to download control centre, I can't find it in the download section of my account on this website, any advice? Also any advice on what antivirus to get, cheapest, thank you

www.pcspecialist.co.uk

In thread 3 - September 2023 - you had just done a clean install but were looking for control centre - did you get a copy from PCS - did you install it - what did you use - how are you controlling the fans?


Now obviously in this thread (November 2023) you are trying a re-paste as well, albeit sounds like it needs re-doing.


It might be worth sending it back to PCS under an RMA for them to diagnose, if the re-do of the re-paste doesnt work - you still get free labour hopefully as I assume its less than 3 years. Point them to your three threads as well. They can then check, quote etc for you if anything has gone on it - like a fan or something.

So the first thread where I flashed the bios it was different the laptop was extremely slow, if the game is running now on 30 fps back then it was 5 fps or even less, and the flash did help, it went back to normal and since my last threads I just cleaned the dust and reinstalled it but usually helped only a little bit, Also I got the control centre from PCS, but the overaheating has been there since, as you say it probably needs redoing, I've had it for 2 years now so labour should still be free, I'll try to contact them and ask them, thank you

 

[Bhuna50]

So the first thread where I flashed the bios it was different the laptop was extremely slow, if the game is running now on 30 fps back then it was 5 fps or even less, and the flash did help, it went back to normal and since my last threads I just cleaned the dust and reinstalled it but usually helped only a little bit, but the overaheating has been there since, as you say it probably needs redoing, I've had it for 2 years now so labour should still be free, I'll try to contact them and ask them, thank you

What about control centre? Did you manage to get an official version put in your downloads folder?

 

[Dodoexe14]

What about control centre? Did you manage to get an official version put in your downloads folder?

Yes I did, thats also what I used to check the temperature first time, it works correctly, and I was running it in the game mode