Vyper 17 Slow on Battery

R

Redcloud

Bronze Level Poster
So this is what I said:
Never mind, PCS_Chris has just updated on the PCS Forum (https://www.pcspecialist.co.uk/forums/threads/vyper-17-slow-on-battery.71611/page-5) that PCS is unable to fix the issues with the laptop and that a refund is therefore possible.
Please proceed with a full refund.

This was their Response:
Dear *Name*,
Thank you for your email.
Regretfully, I will not be able to proceed with a refund at this point.
My sincere apologies for any inconvenience.
If you have any questions, please do not hesitate to contact us.
Best wishes,
*Name*
**********

So no reason at all.
I have other issues with the laptop which they said may or may not be fixed with the next EC... (yeah...)
I'm very annoyed at PCS at this point, which they can probably feel when reading my emails. I think they just labeled me as the guy who is complaining about the laptop all the time and therefor just reply with a short: no can't do, sorry.
I would have accepted a simple refund but at this point I think I'm gonna get a lawyer to get a compensation on top of the refund.
 
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barlew

barlew

Godlike
Redcloud said:
So this is what I said:
Never mind, PCS_Chris has just updated on the PCS Forum (https://www.pcspecialist.co.uk/forums/threads/vyper-17-slow-on-battery.71611/page-5) that PCS is unable to fix the issues with the laptop and that a refund is therefore possible.
Please proceed with a full refund.

This was their Response:
Dear Name,
Thank you for your email.
Regretfully, I will not be able to proceed with a refund at this point.
My sincere apologies for any inconvenience.
If you have any questions, please do not hesitate to contact us.
Best wishes,
*Name*
**********

So no reason at all.
I have other issues with the laptop which they said may or may not be fixed with the next EC... (yeah...)
I'm very annoyed at PCS at this point, which they can probably feel when reading my emails. I think they just labeled me as the guy who is complaining about the laptop all the time and therefor just reply with a short: no can't do, sorry.
I would have accepted a simple refund but at this point I think I'm gonna get a lawyer to get a compensation on top of the refund.
Click to expand...
That is a strange response.
Did you follow up asking for their reasons?

*edited to remove name*
 
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R

Redcloud

Bronze Level Poster
barlew said:
That is a strange response.
Did you follow up asking for their reasons?
Click to expand...
sure did. This is what I said:
What is going on here !? Are you telling me that you will neither repair or refund the laptop ?
Have you read the post from Chris (staffmember and moderator of the PCS forum) or asked your coworkers about the fact that PCS is unable to fix the problem ?
Here is the post in which Chris recommends us to arrange a refund with the customer support:
*post from Chris*
 
G

GeorgeCA

Bronze Level Poster
Wow ... so basically PCS are washing their hands ... and say this is life ? lool ... i was expecting more from them. I have sent them a message via the PCS account in regards refund or compensation. It is really a powerfull machine when i battery but it cannot be used as a laptop but rather a weak desktop replacement at a cost of 1800£.

Guess lesson learned - when you buy from a top brand you dont pay just the brand but also the engineering team that can deliver fixes for such issues.

Correct me if i am wrong - basically PCS are unable to fix the issue ? Like not being able to produce a piece of software for the laptop they sell ?

This cannot be a vendor (TongFang) issue... There are at least 4 other companies selling the same chassis and their customers do not experience the problems we had with PCS ?
 
ubuysa

ubuysa

The BSOD Doctor
GeorgeCA said:
Wow ... so basically PCS are washing their hands ... and say this is life ? lool ... i was expecting more from them. I have sent them a message via the PCS account in regards refund or compensation. It is really a powerfull machine when i battery but it cannot be used as a laptop but rather a weak desktop replacement at a cost of 1800£.

Guess lesson learned - when you buy from a top brand you dont pay just the brand but also the engineering team that can deliver fixes for such issues.

Correct me if i am wrong - basically PCS are unable to fix the issue ? Like not being able to produce a piece of software for the laptop they sell ?

This cannot be a vendor (TongFang) issue... There are at least 4 other companies selling the same chassis and their customers do not experience the problems we had with PCS ?
Click to expand...

I think you're getting ahead of yourself with your accusations. A wiser person would wait until the full details have been established before launching a broadside. This may just be a misunderstanding, we have a PCS employee stating publicly on here that refunds were available for example, for this one issue I might add. Let's wait and see how this develops before passing judgement.
 
barlew

barlew

Godlike
ubuysa said:
I think you're getting ahead of yourself with your accusations. A wiser person would wait until the full details have been established before launching a broadside. This may just be a misunderstanding, we have a PCS employee stating publicly on here that refunds were available for example, for this one issue I might add. Let's wait and see how this develops before passing judgement.
Click to expand...
Whilst I am not overly impressed with this situation especially as PCS gave me my Vyper as a replacement for my continuously faulty Vortex I do agree with @ubuysa.

The message @Redcloud has received in my mind is a bit bizzare. I am sure this is a misunderstanding and PCS will issue refunds.

I have an awful lot of experience with PCS customer service and their return procedures and they have always been excellent with me.
 
R

Redcloud

Bronze Level Poster
their answer:
Thank you for having sent me this message.
I will contact Chris and the relevant team about this matter and I will get back to you as soon as I get an answer from them.

So apparently he told me that there will be no refund even before he read the post from Chris, which I have asked him to do (I even sent him a link). But this is common practice with PCS, I am very used to send my questions a couple of times with a SIMPEL to do list in order to get my questions answered. Otherwise they just pick one part of my email, answer that and ignore the rest.

PS: the keyboard from the laptop has stopped working entirely now. This laptop is a huge mess !
 
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barlew

barlew

Godlike
Redcloud said:
their answer:
Thank you for having sent me this message.
I will contact Chris and the relevant team about this matter and I will get back to you as soon as I get an answer from them.

So apparently he told me that there will be no refund even before he read the post from Chris, which I have asked him to do (I even sent him a link). But this is common practice with PCS, I am very used to send my questions a couple of times with a SIMPEL to do list in order to get my questions answered. Otherwise they just pick one part of my email, answer that and ignore the rest.

PS: the keyboard from the laptop has stopped working entirely now. This laptop is a huge mess !
Click to expand...
At least they are now communicating so fingers crossed we get some news. I still have heard nothing.

In regards to your keyboard mine did that after I flashed the EC first time round. It would intermittently stop working. I flashed the EC again and it seemed to fix the issue but I am not holding my breath.
 
R

Redcloud

Bronze Level Poster
barlew said:
fingers crossed we get some news
Click to expand...
yes !
barlew said:
In regards to your keyboard mine did that after I flashed the EC first time round. It would intermittently stop working. I flashed the EC again and it seemed to fix the issue but I am not holding my breath.
Click to expand...
I flashed the EC the day Chris posted it and my keyboard was working fine up until today. Thanks for the suggestion but I'm just gonna use an external keyboard until I can send this lemon back. I really dont want to invest any more time in this laptop.
 
G

GeorgeCA

Bronze Level Poster
ubuysa said:
I think you're getting ahead of yourself with your accusations. A wiser person would wait until the full details have been established before launching a broadside. This may just be a misunderstanding, we have a PCS employee stating publicly on here that refunds were available for example, for this one issue I might add. Let's wait and see how this develops before passing judgement.
Click to expand...

Sorry man i was just reading the post and the messages from Chris, Redcloud and Barlew, thus my message.

But at this time after spending 1800£ on a semi-functional laptop wanna be desktop :))) the only thing left is to laugh. Is ironic, sad and funny in the same time.

After 6 months, PCS advice is not to use the laptop on batterty and tried to minimize the impact of the issue by saying they tested and now is better :)but if you need to do some work on the laptop using software that impacts the CPU then plug it in lool...

Also notice that PCS_Chris modified his message and removed the words "refund" and "compensation" ... lol ... -->


Is like am selling you a car which has issues with fuel and the solution is to always have the tank full :)) Dont run the car on half a tank :)))
 
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ubuysa

ubuysa

The BSOD Doctor
GeorgeCA said:
Sorry man i was just reading the post and the messages from Chris, Redcloud and Barlew, thus my message.

But at this time after spending 1800£ on a semi-functional laptop wanna be desktop :))) the only thing left is to laugh. Is ironic, sad and funny in the same time.

After 6 months, PCS advice is not to use the laptop on batterty and tried to minimize the impact of the issue by saying they tested and now is better :)but if you need to do some work on the laptop using software that impacts the CPU then plug it in lool...

Also notice that PCS_Chris modified his message and removed the words "refund" and "compensation" ... lol ...

Is like am selling you a car which has issues with fuel and the solution is to always have the tank full :)) Dont run the car on half a tank :)))
Click to expand...
Oh I do agree that this laptop is a disaster. My point is that I think we need to wait until PCS's position is clear before people start throwing stones.
 
SpyderTracks

SpyderTracks

We love you Ukraine
GeorgeCA said:
Also notice that PCS_Chris modified his message and removed the words "refund" and "compensation" ... lol ...
Click to expand...
That’s not correct, there have been no amendments to his post, otherwise we would see a version history and there isn’t one.

I’m not in defence of the broken laptop, but there’s no need to say things that are just adding bad weight to a bad situation.
 
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barlew

barlew

Godlike
@Redcloud have you had any updates mate? I still have had no response to my initial email requesting a refund apart from an automated email acknowledging they have received it.
 
D

DGeraghty

Member
Only just came across this post which is really disappointing - I own the Vyper and was looking through the forums as the un-plugged performance is terrible and now i know why - I have also sent a email into customer service as i need the laptop to perform to a decent level without it being plugged in and see this as not fit for purpose ( as people have said it becomes a expensive but weaker desktop)..

Really is a shame as its a lovely laptop, but 100% they shouldn't be offering this unless it can be fixed properly.
 
barlew

barlew

Godlike
I have an update and on the face of it its promising news.

The head of PCS returns department has responded to my complaint firstly to apologise for the experience and secondly with a resolution.

I have been offered a refund under the condition that their technician looks at the laptop and confirms that it is in fact performing worse than the advertised performance after the EC *fix*.

So fingers crossed this will be end of the sorry saga for me.

*Edit* - for the English language.
 
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