I don't know how they've done it, but pcspecialist have actually managed to send comp back in a far worse condition than I sent it. Originally sent back due to faulty ram/optical drive issues to name a few. I open the box in excitement and relief (I have a course that offically starts tomorrow and do not have a backup pc of my own) Only to find that the cage which holds my hard drives has been completely battered out of shape, the drives within it have been utterly managled, some of the connections have snapped, my main hard drive i use for windows is now just loose as the connections are mangled and wont re-connect and my graphics card wasnt even bolted in tightly enough as both bolts were rattling around in the comp somewhere.. So annoyed I can't even put into words, i've spent a tonne of my money on the 24th of august, its now oct 1st and I still haven't been able to use it. Looks like more time on phone calls I dont have have time for, more time getting it collected AGAIN. Seriously feel like Ive been screwed over ever since i bought the damn thing!!
Had enough!!
- Thread starter markyb
- Start date
Sleinous
Author Level
A mangled HDD case? THAT will be DHL for you im afraid. The number of ebay items ive had turn up destroyed and the pics on ebay were of it in perfect shape. Unfortunately many delivery drivers dont know what is inside so (as its heavy) it gets more brutal treatment, naturally as its a lot harder work to get it in and out of the vans as it makes its way around the country.
I can only apologise and for sure i know where you are coming from please ring our support team in the morning and any problems will be taken care of, it sounds like the PC has had a rough ride with DHL and i can assure you when they leave the building they are not in the condition as you have described.
Maestro
Guest
Very sorry to hear this. It is absolutely due to rough transit. I have seen many mangled pc internals due to couriers not giving a damn. A lot of people say 'It cant of been dhl because the box is ok'. The box is designed to be flexible, and can be dropped from a great height and absorb the impact without any hint of damage. However the solid lump of pc inside the box is not flexible. Any drop over and above what the internal packaging can absorb, is absorbed by the pc. The pc is not flexible and the only way it can absorb and dissipate this energy is to incur damage.
While I understand it is very frustrating, it is how we sort incidents like this out that matters. Mistakes, damage, failures, acts of god all try thier best to ruin ours and the customers day, but if you read many posts on this forum you will generally see that in the end we sort it out to the customers satisfaction, and bend over backwards to achive this.
The call centre is open tomorrow morning. Give em a call and they will sort the rest.
While I understand it is very frustrating, it is how we sort incidents like this out that matters. Mistakes, damage, failures, acts of god all try thier best to ruin ours and the customers day, but if you read many posts on this forum you will generally see that in the end we sort it out to the customers satisfaction, and bend over backwards to achive this.
The call centre is open tomorrow morning. Give em a call and they will sort the rest.
Last edited:
Sleinous
Author Level
That I can vouch for.
misterdave
Enthusiast
Being head of the RMA department I can assure you that we don't send out damaged PC's and every single system we receive is treated with the utmost care as if it was one of our personal systems.
As I worked on this one my self I can confirm that the system was in perfect condition on its exit from the building.
As I worked on this one my self I can confirm that the system was in perfect condition on its exit from the building.
Yeah I understand you guys wouldn't let it leave like that, I think i've just been really unlucky with how things have gone, was pretty gutting to see the contents of my pc in an utter mess.. It looks like it's going to be a bit of work on your part.. a random bolt rolling around somewhere, Hard drive leads chipped.. it's not good! I've contacted via email, so hopefully it can be sorted out quickly.
to be honest, if all these damages are occurring due to rough transit, and if my company was being affected by the incompetence of another, I would drop them like a hot brick and look elsewhere for business. it just doesn't make sense to me to use a company that has no consideration for it's customers or the packages they are entrusted to deliver.
at the end of the day, THEIR actions are damaging YOUR reputation when YOUR customers are having to put up with multiple failures like this.
I understand and accept that the failure rates may not be as high as they seem, as the ones that have had no issues are the ones you never hear from, but this proves my point. the ones that are having problems are the ones the potential customers (like me) are reading about, these peoples experiences are the ones that are cause for alarm. these peoples experiences are the ones you should be striving to avoid before they happen even if that means changing your courier.
don't get me wrong, I will probably still be purchasing my system from PCS, but there is not a moment where I have that niggle in the back of my mind wondering if I will receive a pc in perfect condition, or one that is repeatedly blighted by hardware failures caused by problems neither of us have any control over.
the bottom line is that one unhappy customer is one too many.
at the end of the day, THEIR actions are damaging YOUR reputation when YOUR customers are having to put up with multiple failures like this.
I understand and accept that the failure rates may not be as high as they seem, as the ones that have had no issues are the ones you never hear from, but this proves my point. the ones that are having problems are the ones the potential customers (like me) are reading about, these peoples experiences are the ones that are cause for alarm. these peoples experiences are the ones you should be striving to avoid before they happen even if that means changing your courier.
don't get me wrong, I will probably still be purchasing my system from PCS, but there is not a moment where I have that niggle in the back of my mind wondering if I will receive a pc in perfect condition, or one that is repeatedly blighted by hardware failures caused by problems neither of us have any control over.
the bottom line is that one unhappy customer is one too many.
Gorman
Author Level
Unfortunately this happens with all couriers, DHL are not our first.
^^What he said!!^^ To be honest It's really put me off ordering another custom PC in the future, I realise that not everyone has these problems, but i've seen a lot of complaints ranging from simple errors to people who have had their machine picked up and delivered a handful of times. I feel lucky that I have someone at home who is avaliable for DHL to pick up/deliver my machine, otherwise I'd be taking time off work for the amount of times i'll be needing to be there. I didn't expect this after shelling out the best part of £1800 on a computer. So far an awful experience, I hope can be put right quickly.
Sleinous
Author Level
Like Gorman said, this happens with every courier, and, what you NEVER hear about, is the parcels that are delivered in PERFECT condition. I hate to break it but, these numbers outweigh the not so good deliveries, even though they dont speak for themselves.
Al.Neri & Markyb
We strive to make every one of our customers 100% happy with their purchase, but no company is perfect and problems that are beyond our control can and do occur. We will always work to put anything right straight away and to the best of our ability.
We are one of (if not) the largest UK based consumer focused system integrators and sell thousands of computers per month. You're going to hear about problems, just like you will with all the multi-national companies. Some even get cult followings, such as Dell Hell: http://dellhell.net/
I'm afraid that with online review sites and the growth of the internet it's almost impossible not to hear bad reviews about a company. We average around 9/10 in most online reviews:
http://www.trustpilot.co.uk/review/www.pcspecialist.co.uk
http://www.ciao.co.uk/Reviews/www_pcspecialist_co_uk__6267622/SortOrder/2
http://www.dooyoo.co.uk/online-shops/pcspecialist-co-uk/reviews/dd/
http://www.reviewcentre.com/reviews106007.html
We want your custom and we want you to be happy, and we will keep working to improve our service until you are.
We strive to make every one of our customers 100% happy with their purchase, but no company is perfect and problems that are beyond our control can and do occur. We will always work to put anything right straight away and to the best of our ability.
We are one of (if not) the largest UK based consumer focused system integrators and sell thousands of computers per month. You're going to hear about problems, just like you will with all the multi-national companies. Some even get cult followings, such as Dell Hell: http://dellhell.net/
I'm afraid that with online review sites and the growth of the internet it's almost impossible not to hear bad reviews about a company. We average around 9/10 in most online reviews:
http://www.trustpilot.co.uk/review/www.pcspecialist.co.uk
http://www.ciao.co.uk/Reviews/www_pcspecialist_co_uk__6267622/SortOrder/2
http://www.dooyoo.co.uk/online-shops/pcspecialist-co-uk/reviews/dd/
http://www.reviewcentre.com/reviews106007.html
We want your custom and we want you to be happy, and we will keep working to improve our service until you are.
I'm not knocking the service you provide, nor am I knocking the tech support customers experience. I have read enough threads on these boards to know of your standards in these areas is exemplary. I'm just saying that from what I can see, the problems people have with your service are down to matters you have no control over.
I wasn't aware that DHL were not the only courier you have used. I think you and anyone else that has to rely on external companies should be able to claim compensation in excess of the cost of the damage done. these companies need an incentive to provide a top notch service.
as for review sites, I take the bad reviews with a pinch of salt when the good reviews massively outweigh the bad ones. it's clear that when situations like that arise, people have experienced a problem that is beyond their control, as it is the manufacturers of the product. you can usually spot the ones that have an axe to grind.
likewise, I don't pay much attention to the reviews you get in pc magazines. I remember reading one review in a magazine some years ago that told of an incident that painted a glowing picture of a internet security software company which had just started up, which turned out to be totally bogus. they had practically written the review themselves and passed the magazine a bung to publish it.
I wasn't aware that DHL were not the only courier you have used. I think you and anyone else that has to rely on external companies should be able to claim compensation in excess of the cost of the damage done. these companies need an incentive to provide a top notch service.
as for review sites, I take the bad reviews with a pinch of salt when the good reviews massively outweigh the bad ones. it's clear that when situations like that arise, people have experienced a problem that is beyond their control, as it is the manufacturers of the product. you can usually spot the ones that have an axe to grind.
likewise, I don't pay much attention to the reviews you get in pc magazines. I remember reading one review in a magazine some years ago that told of an incident that painted a glowing picture of a internet security software company which had just started up, which turned out to be totally bogus. they had practically written the review themselves and passed the magazine a bung to publish it.
I can definately verify this, whilst looking at my order page, the tracking for my PC from here 3 years or so ago was through City-Thief, um City-Link.
But yeah, the problem is that all the courier companies are the same, they probably pay some poor driver about tuppence to deliver some stuff, consequently he/she doesn't care what state it arrives in given what he/she is paid - I bet their insurance costs a fortune.
Though at least I haven't seen anyone complaining that their PC has been lost yet.
I had a TV delivered a few years ago (it was from the insurance, someone had broken into my home to steal my TV), the courier lost the first attempt, a week later they failed to deliver on the right day and then the next day delivered it to some bloke called Mark, needless to say, I never got that one either, finally got it on the third attempt, by which point I was fuming..