A warning to anyone thinking about ordering from Pcspecialist.
!!!DONT!!!
Over the past couple of months i have had a nightmare with the staff and managers alike.
I recently sent my PC back to have the P67 motherboard replaced as Intel announced it had a fault with the sata ports. I phoned up and requested a new motherboard which was in the solution options given to me.
I was then told i would have to pay for the collection and that because i no longer had the orignal packing i would also have to pay for that too.
You can return your computer to us under warranty and we will replace the motherboard free of charge
Although the cause of this problem is beyond our control, it is us who will be rectifying the problem and as always we aim to provide the best possible customer service.
This is their problem to rectify.
If the problem with the motherboard never happened i wouldnt have had to send my computer back in the first place and feel justified in not paying for the packing or collection.
After many phone calls i was met with a brick wall and told if i didn't pay they wouldnt be able to do anything for me. I then paid for the collection in order to get my RMA done and not waste any more time.
I then spent a good few hours after paying arguing that i shouldnt have to pay for the collection. I finally got someone to see sense in the matter and was refunded the collection charge but still they couldnt send out packing. I argued again that under the same principle i shouldnt have to pay for the packing to be sent out either.
This fell on deaf ears all the way up to the collection day were i then had to package the computer myself. I wrapped the computer in a double layer of industrial bubble wrap and two layers of cardboard.
On the 19th of July 2011 i was sent an email telling me my PC was damaged during transport.
I was not happy to say the least and again argued that the packing should have been provided free of charge and if this problem had never occurred i wouldnt have had to send the PC back. I would fully expect to pay for packing if i had damaged the PC myself and needed to return it for a repair but as this was not the case i still didnt see why i should have to pay £15 + for new packing when we had already agreed i shouldnt have to pay for the return fees under the same principle.
I then decided to call Yodal and explain what had happened, i got through to a guy called Craig Hollindale from Yodal Claims Centre and explained everything to him. I sent the pictures of the computer including the packaging it was in as it was getting taken out by Pcspecailist. He told me that the packaging was fine and i should get Pcspecialist to put a claim in as they were the contract holders.
I then asked Pcspecialist to make a claim and met with "no". A few more hours of phone calls and finally i got someone to make a claim.
I then asked for a full damage report to be made of the damage to the computer and was told, the only damage to the PC was what they included in the email they had sent me.
After all the weeks of phone calls and banging my head against the wall at how idiotic the staff and mangers were, they agreed to fix the damage. I thought finally, i get my computer back.
It didnt end though and once i got my PC back i opened it up to find my graphics card shrouds hanging off the cards. I took pictures of how i found them and got straight on the phone to Pcspecialist and was told the computer was sent back fully tested and with no damage. After 20 minutes of arguing yet again i was talking to a brick wall so decided to keep ringing back till i got someone with a brain cell. Over the next three phone calls i was told the same thing, the computer was set back with no damage.
I was then told to take pictures of the damage and send an email including the pictures. Taking the graphics cards out and carefully taking pictures at each stage i became aware that these graphics cards looked second hand and very used without the fact they were damaged. The bottom of the computer case had no broken plastic or screws yet both graphics cards were missing brackets and screws.
I phoned back and explained the full damage including my thoughts that these cards were not the ones i sent, as my cards were brand new. I was told there was no damage on the graphics cards when it left Pcspecialist. The member of staff on the phone had personally left his desk putting me on hold to ask the person who handled my RMA if there was any damage to the graphics cards, a few minutes later he returned and told me there was no damage to the graphics cards and that nobody had touched my graphics cards during the RMA.
I then hung up and started to take more detailed pictures ready to send, on closer inspection and after removing the shrouds from the cards i discovered the screws used to attach the shrouds were different sizes and colour. I included pictures of the screws and sent them all off.
Seeing the different size and colour screws i then placed another phone call informing them of this and demanding answers after i was told by four other people my graphics cards were never touched. I was then told that they were aware of the damage and because it was only minor damage they didnt tell me about it.
He went on to explain that the cause of the damage was my fault and done when my case was damaged.
I had been asking for weeks and weeks for a full damage report and was told over and over again that the only damage done to my computer was included in the email they sent me.
Here is the damage part of that email.
In this case the pc case has been damaged there is a dent in the rear right, the top vent is broken. It is not necessary to replace the case but if you wish to have it replaced it will cost £59 plus £15 for our replacement packaging which must be purchased either way. Should you choose not to have the case repaired any further damage sustained by the case would not be covered by our courier insurance.
I have also noticed that one of the front USB ports is broken this would require a replacement front panel this would be included in the case change or is you were not to have the case changed it would cost £30. Please inform me or one of our call centre staff what you would like to do.
If I can be of any further assistance regarding this RMA please do not hesitate to contact me.
After having family members re-read this email to make sure i wasnt going blind they also confirmed it doesnt mention any damage to graphics cards in the email.
I phoned back up and and asked if they could explain why the email with all the damage didnt include the damage to the graphics cards, if you are now telling me you knew about the damage. I then got a new story explaining how they made a claim to Yodal for my computer case and found the damage to the graphics cards after putting the claim in and couldnt add to that claim. As it was minor damage they just left it how it was.
In what world does that make any sense?
Now they are saying i need to pay to send back in the graphics cards which again leaves me without a computer even though it's in my house.
More importantly i would be sending them the only proof i have that these cards are not the orignal cards i sent and gives them chance to replace and cover their tracks.
I have lost all confidence in this company and wouldnt trust them with my toilet paper.
http://www.legislation.gov.uk/ukpga/1982/29
These are just a few of the compalints i found out of the many.
Since then I have been struggling to get the company to either fix my PC or refund me, the last time it came back to me "fixed" they didn't package it properly, a ploy they tend to do when things don't go their way (believe me I have found three other cases that are identical to mine) and the graphics card was hanging on by a thin wire and heaven knows what further damage this has caused. I asked for my money back and first off they said yes but then changed their minds and refused point blank to refund any money to me.
I'm now in that last stages of taking Pcspecialist to court after exhausting every other option and being ignored.
Despite being frustrated and deflatated by the whole experience i still find the funny side of this:
PCSpecialist we'll build you a nightmare:
Well titled by another person going through the same shocking system that is PCspecailist.
!!!DONT!!!
Over the past couple of months i have had a nightmare with the staff and managers alike.
I recently sent my PC back to have the P67 motherboard replaced as Intel announced it had a fault with the sata ports. I phoned up and requested a new motherboard which was in the solution options given to me.
I was then told i would have to pay for the collection and that because i no longer had the orignal packing i would also have to pay for that too.
You can return your computer to us under warranty and we will replace the motherboard free of charge
Although the cause of this problem is beyond our control, it is us who will be rectifying the problem and as always we aim to provide the best possible customer service.
This is their problem to rectify.
If the problem with the motherboard never happened i wouldnt have had to send my computer back in the first place and feel justified in not paying for the packing or collection.
After many phone calls i was met with a brick wall and told if i didn't pay they wouldnt be able to do anything for me. I then paid for the collection in order to get my RMA done and not waste any more time.
I then spent a good few hours after paying arguing that i shouldnt have to pay for the collection. I finally got someone to see sense in the matter and was refunded the collection charge but still they couldnt send out packing. I argued again that under the same principle i shouldnt have to pay for the packing to be sent out either.
This fell on deaf ears all the way up to the collection day were i then had to package the computer myself. I wrapped the computer in a double layer of industrial bubble wrap and two layers of cardboard.
On the 19th of July 2011 i was sent an email telling me my PC was damaged during transport.
I was not happy to say the least and again argued that the packing should have been provided free of charge and if this problem had never occurred i wouldnt have had to send the PC back. I would fully expect to pay for packing if i had damaged the PC myself and needed to return it for a repair but as this was not the case i still didnt see why i should have to pay £15 + for new packing when we had already agreed i shouldnt have to pay for the return fees under the same principle.
I then decided to call Yodal and explain what had happened, i got through to a guy called Craig Hollindale from Yodal Claims Centre and explained everything to him. I sent the pictures of the computer including the packaging it was in as it was getting taken out by Pcspecailist. He told me that the packaging was fine and i should get Pcspecialist to put a claim in as they were the contract holders.
I then asked Pcspecialist to make a claim and met with "no". A few more hours of phone calls and finally i got someone to make a claim.
I then asked for a full damage report to be made of the damage to the computer and was told, the only damage to the PC was what they included in the email they had sent me.
After all the weeks of phone calls and banging my head against the wall at how idiotic the staff and mangers were, they agreed to fix the damage. I thought finally, i get my computer back.
It didnt end though and once i got my PC back i opened it up to find my graphics card shrouds hanging off the cards. I took pictures of how i found them and got straight on the phone to Pcspecialist and was told the computer was sent back fully tested and with no damage. After 20 minutes of arguing yet again i was talking to a brick wall so decided to keep ringing back till i got someone with a brain cell. Over the next three phone calls i was told the same thing, the computer was set back with no damage.
I was then told to take pictures of the damage and send an email including the pictures. Taking the graphics cards out and carefully taking pictures at each stage i became aware that these graphics cards looked second hand and very used without the fact they were damaged. The bottom of the computer case had no broken plastic or screws yet both graphics cards were missing brackets and screws.
I phoned back and explained the full damage including my thoughts that these cards were not the ones i sent, as my cards were brand new. I was told there was no damage on the graphics cards when it left Pcspecialist. The member of staff on the phone had personally left his desk putting me on hold to ask the person who handled my RMA if there was any damage to the graphics cards, a few minutes later he returned and told me there was no damage to the graphics cards and that nobody had touched my graphics cards during the RMA.
I then hung up and started to take more detailed pictures ready to send, on closer inspection and after removing the shrouds from the cards i discovered the screws used to attach the shrouds were different sizes and colour. I included pictures of the screws and sent them all off.
Seeing the different size and colour screws i then placed another phone call informing them of this and demanding answers after i was told by four other people my graphics cards were never touched. I was then told that they were aware of the damage and because it was only minor damage they didnt tell me about it.
He went on to explain that the cause of the damage was my fault and done when my case was damaged.
I had been asking for weeks and weeks for a full damage report and was told over and over again that the only damage done to my computer was included in the email they sent me.
Here is the damage part of that email.
In this case the pc case has been damaged there is a dent in the rear right, the top vent is broken. It is not necessary to replace the case but if you wish to have it replaced it will cost £59 plus £15 for our replacement packaging which must be purchased either way. Should you choose not to have the case repaired any further damage sustained by the case would not be covered by our courier insurance.
I have also noticed that one of the front USB ports is broken this would require a replacement front panel this would be included in the case change or is you were not to have the case changed it would cost £30. Please inform me or one of our call centre staff what you would like to do.
If I can be of any further assistance regarding this RMA please do not hesitate to contact me.
After having family members re-read this email to make sure i wasnt going blind they also confirmed it doesnt mention any damage to graphics cards in the email.
I phoned back up and and asked if they could explain why the email with all the damage didnt include the damage to the graphics cards, if you are now telling me you knew about the damage. I then got a new story explaining how they made a claim to Yodal for my computer case and found the damage to the graphics cards after putting the claim in and couldnt add to that claim. As it was minor damage they just left it how it was.
In what world does that make any sense?
Now they are saying i need to pay to send back in the graphics cards which again leaves me without a computer even though it's in my house.
More importantly i would be sending them the only proof i have that these cards are not the orignal cards i sent and gives them chance to replace and cover their tracks.
I have lost all confidence in this company and wouldnt trust them with my toilet paper.
http://www.legislation.gov.uk/ukpga/1982/29
These are just a few of the compalints i found out of the many.
Since then I have been struggling to get the company to either fix my PC or refund me, the last time it came back to me "fixed" they didn't package it properly, a ploy they tend to do when things don't go their way (believe me I have found three other cases that are identical to mine) and the graphics card was hanging on by a thin wire and heaven knows what further damage this has caused. I asked for my money back and first off they said yes but then changed their minds and refused point blank to refund any money to me.
I'm now in that last stages of taking Pcspecialist to court after exhausting every other option and being ignored.
Despite being frustrated and deflatated by the whole experience i still find the funny side of this:
PCSpecialist we'll build you a nightmare:
Well titled by another person going through the same shocking system that is PCspecailist.
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