Internet Connected to Wifi - no internet connection

L

LazyOldWoman

Bronze Level Poster
Good evening everyone,

Finally received our PC build and we’re suffering with internet connection issues. We’ve connected to our wifi and it’s intermittently cutting out (not a signal issue). It’s connected to the router but says ‘no internet, secured’.

ive run some troubleshooting and it’s still not resolved the issue. I’ve also uninstalled bullguard.
Here is the PC spec: just in case something might stand out to you all.

Case
CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Overclocked CPU
Overclocked AMD Ryzen 9 3900X 12 Core (3.8GHz @ up to 4.3GHz)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting
50cm RGB LED Strip
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™


Try and keep the explanations easy 🤣 Thanks in advance.
 
Citrus_9

Citrus_9

Expert
LazyOldWoman said:
Good evening everyone,

Finally received our PC build and we’re suffering with internet connection issues. We’ve connected to our wifi and it’s intermittently cutting out (not a signal issue). It’s connected to the router but says ‘no internet, secured’.

ive run some troubleshooting and it’s still not resolved the issue. I’ve also uninstalled bullguard.
Here is the PC spec: just in case something might stand out to you all.

Case
CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Overclocked CPU
Overclocked AMD Ryzen 9 3900X 12 Core (3.8GHz @ up to 4.3GHz)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting
50cm RGB LED Strip
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™


Try and keep the explanations easy 🤣 Thanks in advance.
Click to expand...
Have you attached the antennae from the welcome box?
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
LazyOldWoman said:
Hello,
Yes we’re connecting through wifi and the antenna’s are connected to the wifi card.
Click to expand...
Ok, take the side of the case off and remove and reinsert the wi-fi card and check all the connections inside the case, stuff can come loose in transit
 
D

Deleted member 17413

Guest
" No internet, secured" would mean its connected to the router.
So its either drivers or the router.

Did you run setup when you got it and do all the updates?
 
L

LazyOldWoman

Bronze Level Poster
sibun1 said:
" No internet, secured" would mean its connected to the router.
So its either drivers or the router.

Did you run setup when you got it and do all the updates?
Click to expand...
Yes I did all the set up stuff. The wifi network connection thinks it’s public but surely I want it on private for household use?
It’s not got any wifi so can’t find any extra updates for windows - but I did do all windows updates and the wifi driver is up to date
 
D

Deleted member 17413

Guest
Citrus_9 said:
I'd imagine you've restarted a PC after uninstalling Bullguard, right? Could you run Win10 updates until it's fully updated?
Click to expand...
Hadnt spotted bullguard.
But yeah...thats another possible troublemaker
 
D

Deleted member 17413

Guest
LazyOldWoman said:
Yes I did all the set up stuff. The wifi network connection thinks it’s public but surely I want it on private for household use?
It’s not got any wifi so can’t find any extra updates for windows - but I did do all windows updates and the wifi driver is up to date
Click to expand...
You can change that through your network settings from public to home/private.
 
D

Deleted member 17413

Guest
It doesnt have both options, only one? thats odd...
 
D

Deleted member 17413

Guest
Just to check we are looking at same thing, Network and Internet settings>Wifi tab then click on the network your connected to
Then it opens a fresh page with Network Profile and options below it?
 
L

LazyOldWoman

Bronze Level Poster
Tried the wifi card - seems to be plugged in securely.
unistalled Bullguard and restarted pc.
windows updated and still no internet connection. Arrrgh 🤣
 
L

LazyOldWoman

Bronze Level Poster
sibun1 said:
Just to check we are looking at same thing, Network and Internet settings>Wifi tab then click on the network your connected to
Then it opens a fresh page with Network Profile and options below it?
Click to expand...
File was too large to attach.
My main headings at that point are:
Random hardware addresses
Metered connection
Ip settings
 
ubuysa

ubuysa

The BSOD Doctor
Public or Private isn't the problem, they just affect whether your PC is discoverable on the local network, for file and printer sharing for example.

I would run the Network Troubleshooter first, that often fixes minor issues quickly.
 
D

Deleted member 17413

Guest
ubuysa said:
Public or Private isn't the problem, they just affect whether your PC is discoverable on the local network, for file and printer sharing for example.

I would run the Network Troubleshooter first, that often fixes minor issues quickly.
Click to expand...
I knew this but got distracted...
 
L

LazyOldWoman

Bronze Level Poster
ubuysa said:
Public or Private isn't the problem, they just affect whether your PC is discoverable on the local network, for file and printer sharing for example.

I would run the Network Troubleshooter first, that often fixes minor issues quickly.
Click to expand...
It fixed it earlier but after restarting the pc it’s reverted to its broken ways.
As for the windows updates I’m seeing nothing as there is no wifi.
 
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