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This page is designed to provide general information on a particular category. For information on individual products please refer to the help button () on the right hand side of the configurator.

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With every computer we manufacture we provide a minimum 1 year RTB (return to base) warranty with at least a 1 month free collection and return for peace of mind should anything go wrong. We also offer a very cost effective upgrade to a full 1 year collect and return warranty for an additional £5, which we strongly advise all customers to consider before they purchase.

Collect and Return Warranties

When purchasing a collect and return warranty, you have the peace of mind in knowing that there will be no cost involved should a problem occur - you can simply box up the computer in its original packaging and our courier will call round on a working day convenient to you to collect the computer. We will then repair your computer and return it to you free of any carriage charges.

Our warranty options look like this:

Warranty ServiceParts Warranty PeriodLabour Warranty PeriodCollection Costs CoveredHardware Technical Support PeriodHardware Technical Support Cost
3 Year Standard Return-to-Base1 Year3 Years1 MonthLifetimeincluded in call package, or otherwise same as 01 and 02 numbers
3 Year Silver Return-to-Base1 Year3 Years1 YearLifetimeincluded in call package, or otherwise same as 01 and 02 numbers
3 Year Gold Return-to-Base2 Years3 Years2 YearsLifetimeincluded in call package, or otherwise same as 01 and 02 numbers
3 Year Platinum Return-to-Base3 Years3 Years3 YearsLifetimeincluded in call package, or otherwise same as 01 and 02 numbers

Comparing Warranties with Other Companies

When looking at the warranty options a company offers, it's important to read between the lines to see what you're actually getting as opposed to what you can be lead to believe you're getting. Some companies offer a "3 year warranty" but when you read their terms and conditions this simply equates to a 1 year RTB warranty with an additional 2 years "labour warranty". They often do not collect for free, making their warranty package very basic (and potentially costly) in comparison to our options.

Warranty Exclusions

  • Accidental Damage.
  • General wear and tear, misuse, neglect or damage by the buyer.
  • Incorrectly installed goods.
  • Consumables (Ink Cartridges, batteries, etc).
  • Data Recovery & Backing up of data, files and programmes.
  • Remedy of incorrectly installed/incompatible software which is not provided by PC Specialist Ltd.
  • Remedy of viruses.
  • Compatability of 3rd party software/hardware.

The information on this page is not exhaustive. For full Terms and Conditions, please click here.