|1||Meanings of words used by us|
|"Customer", "you", "your" and "yours" means you the person using this Website ordering Goods or Services;|
|"Goods" or "Products" means the personal computer or laptop which you have ordered from us and any other hardware or software products ordered by you which are set out in your order form;|
|"Service" or "Services" means the home installation service that we offer to our customers. The exact details of which are dependent on the level of service which is selected;|
|"Terms and Conditions" means this document and any updates to the document which are displayed on our Website;|
|"we", "us" and "our" are references to PC Specialist Ltd;|
|"Website" is a reference to the website, www.pcspecialist.co.uk which is run and operated by us and on which these Terms and Conditions are displayed.|
|5||Cancellation and Returns|
|5.1||If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.|
|5.2||If you are contracting as a Business / Trade customer, this clause does not apply. Any orders by or on behalf of a business cannot be cancelled once they have been placed. An order will be deemed to be a Business Order, if it is paid via business bank account or business debit / credit card, or a company address or purchase order number has been provided.|
|5.3||You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. If required we can arrange collection using our courier. The cost of this will be notified to you and deducted from any refund.|
|5.4||Once the cancelled Products are received by us, we will refund your debit or credit card or issue a cheque or bank transfer for the full amount paid within 30 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods less the collection charge we paid for the collection of the Goods if applicable. |
|5.5||Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.|
|5.6||Where the order is for Custom Built / Made to Order goods and the order has commenced the building stage a charge of £36 including VAT will apply in the event of cancellation, and be deducted from any refund due.|
|5.7||Any software or consumable goods that have been unsealed or activated do not have the right of cancellation and will not be refunded. Please see section 13d of the Distance Selling Regulations 2000 for further information.|
|5.8||A full statement of your legal rights under the Distance Selling Regulations may be obtained in the UK from your local Citizen's Advice Bureau or Trading Standards Office.|
|5.9||If the goods supplied to you are physically damaged then you should notify us via email, letter or webmail by logging into your account area within 72 hours of receipt. Failure to notify us with 72 hours of receipt will result in the determination that any physical damage occurred whilst in your care.|
|5.10||If you suspect that the Goods are faulty and wish to return them you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request. We will examine the returned Product and if you are entitled, we will notify you of your options to either, repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair, replacement or refund for the defective Product.|
|5.11||For any returns due to damage or suspected faults for orders delivered in the UK, we will arrange for collection at our cost within the first month after receipt or as extended by your warranty provision. Should the product be found not defective then you will be liable for the costs of collection, re-delivery, labour and new packaging if required. We do not offer a collection for orders delivered outside of the UK including the Channel Islands.|
|5.12||Peripheral items (any item that is not a computer or laptop) must be returned to us using your own delivery method. We will not arrange for collection of any peripheral items within the first month after receipt or at any time after this date.|
|5.13||Where collections are arranged by us, you still have a duty of care to ensure the Products are packaged sufficiently, for the type and value of goods being returned. Due to the nature of the goods supplied, we recommend original packaging is used. If original packaging is not available, new specialty packaging can be ordered from us. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the item.|
|5.14||When you return goods using your own delivery method within the UK, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.|
|6.1||In addition to any warranty that you may have purchased with your Goods, all Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.|
|6.2||Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated. All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender.|
|6.3||This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer's instructions, or any alteration or repair carried out without the manufacturer's approval.|
|6.4||Unless otherwise stated, all LCD/LED panels should be considered as class 2, which comply with ISO ISO-9241-302, 303, 305, 307:2008 pixel defects. Dead pixels on LCD/LED panels are covered under the manufacturers' warranty terms and conditions. We do not guarantee that you will receive a replacement screen should your screen develop one or more dead pixels.|
|6.5||We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.|
|6.6||Laptop Batteries come with a maximum 6 month warranty, regardless of which warranty option is purchased.|
|6.7||Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:
- if the actions of the person installing the components cause damage to the computer, your warranty will be void;
- if you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;
- if you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
- we will support you in installing components purchased from us providing you have purchased them through the upgrade service available on your online account.
|6.8||Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.|
|6.9||In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.|
|6.10||If you order the Arctic Cooling Accelor Hybrid Graphics Card Cooler the heatsink and fan that is installed on the graphics card you order will be removed so that it can be fitted correctly. This heatsink and fan will be provided in your Welcome Pack, contained in sealed bag and must be retained throughout the life-time of your warranty.
If the graphics card installed in your computer develops a fault, you must return the bag containing the heatsink and fan along with the faulty graphics card. Failure to do so will result in the warranty for the graphics card becoming void.
|6.11||Dead Pixel Guarantee - If you order a dead pixel guarantee and you report a dead pixel within the specified time period on the dead pixel guarantee, we will collect the laptop from your premises and replace the screen with a defect free model of equal or better specification. Collection and re-delivery (UK only) is included along with all labour fees, and the service can be used an unlimited number of times during the guarantee period.
The dead pixel guarantee commences on the day you receive your order and any dead pixels must be reported within the guarantee time period in order to qualify for replacement. Screens that are cracked, damaged or broken are not covered under the dead pixel guarantee regardless of how many pixels are not functioning. This guarantee does not cover external monitors purchased, only the notebook screen itself is covered.