Here are the latest comments made by some of our previous customers. These are genuine comments and we were given permission by the customer to put these comments on our website. If you choose to email one of our customers, please do so with due respect as we are very grateful for them offering their service as a reference for us.
We currently have 2,408 testimonials.
This will be the 5th computer I've bought from PCSpecialist for either myself or family. Still a great experience, no quibbles with the ordering process with clearl communication throughout the process, or the build quality of the delivered desktop - top notch all round. Be warned however, if you don't use the fast track option you might be waiting a while for it to show up - took a month for me from point of order. highly recommended.
I ordered a custom spec machine from pc specialist, everything went perfectly with the ordering and delivery with lots of communication at each stage via update emails.
I'm very happy with the machine, the build quality is fantastic and I will be recommending pc specialist to my friends.
I needed a new PC in a rush, so decided to order a pre-built system from PC Specialist. The Service, build quality and next day delivery was excellent.
Purchased a custom built PC early February. Completing the finance application online was quick and easy. Delivery took a little longer than I would have liked but the wait was worth it! Nicely packaged, all documentation and discs, drivers etc included. I am sure there are cheaper PC's to be had but the choice of options and upgrades makes for a very easy way to get just the spec you require and I think for what I have paid, my new PC is excellent value for money. Build quality is excellent too.
I purchased a laptop from here about a few months ago and it has not let me down. Arrived quicker than expected, great communication from the company. Overall 5 star customer service and product.
I have just received a desktop PC from PCSpecialist and would like to rate their service very highly (*****). Although the phone line and email queries can be quite slow when demand is high the staff were helpful in choosing the specifications and operating system. Checking on progress is easy even though the initial stage was rather slow due to large numbers of orders and more feedback during this phase would have been helpful, rather than me having to ask. Information about delivery was regularly updated and accurate. Yes, I would use them again and happily recommend them to friends. The product is excellent.
I can only endorse all the other comments. The delivery went smoothly and when I did have a teething problem with my new laptop it was checked remotely to eliminate hard drive problems. The laptop seems to be running fine now but I know I can always ring up if I have a problem.
My 17" laptop (the second machine I've bought from PCSpecialist) has been with me for about two weeks now. I bought my desktop two years ago, and the presales service then was so good then that I vowed I'd always buy from them. This time the service was just as good, and the few queries I had with the laptop were quickly dealt with by the same person who I spoke to originally two years back. That in itself gives one confidence. I ordered it with Windows 8.1, so I'm learning about that as well as the laptop itself. So you can take it from me that I'm more than happy to deal with this company - they are truly excellent!
The laptop seems well made and solid and I like the workmanlike feel of everything. It performs well in all aspects apart from the sound quality which is disappointing to my ears, both using the in-built loudspeakers and when using headphones. The screen is bright and clean and it will be eminently suitable for my photographic and drawing hobbies. I will see if the sound can be upgraded soon. The keyboard is good, no flexing and with a solid feel and of course the entire experience of ordering, buying, delivery and using this laptop is just first class.
Well done PC Specialist!
It's been a year now I've ordered my custom desktop from PC Specialist and all i can say is that they are top class! Upon ordering, you can track the building progress of your computer and follow the steps all along up to delivery. Communication with customer services was quick and clear. No hassle! On the price side, yes the company charges a premium, but the service you get is well worth it. Thanks PC Specialist, keep up the good work!!
I would like to add to the several rave reviews on the level of support and customer care of PCS. I had purchased a system from PCS 3yrs ago and have been very happy with it. A couple of weeks back I decided to add an SSD drive to optimise the performance of the installed software.
I spoke to the technical support guys and received impartial and good advice on my options and what to do.
Fast forward to last Thursday, when I installed the SSD and proceeded to make some modifications to the system and the distributions of the software and managed to make a "right mess of it".
I called tech support on Friday morning in not a very good state, expecting to have to reinstall everything in order to sort out the mess.
Matthew, who was the guy that helped me, proved to be a very knowledgeable and patient guy. We spent a few hours sorting out all the issues and I managed to get my system back into order and working even better than before.
Moreover I called them again on Saturday morning having problems with the workgroup connections among the various computers in the house communicating with this PC(and by coincidence spoke to Matthew again)and once again they provided an impeccable service.
This is the level of service that companies should aspire to. I've been thorougly impressed with them and I have absolutely no reservations recommending them not only about their excellent products, but more importantly about their customer support and professionalism.