My experience with PC Specialists.

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BillG

Active member
I posted few topics before but in this one I will try to summarise all of them.

After placing an order in the beginning of July I received my PC after about 25 days because lack of right CPU. I had it for 3 days and it broke after an hour of playing Crysis 2. I sent it back next day. My Radeon 6990 was damaged. I knew it straight away but it took PC Specialist nearly two weeks to send me an e-mail stating as fallow:

17-08-2011
“Unfortunatly your GPU failed causing the PC to stop booting. We have returned the GPU to the manufacturer as we have no HD6990s. Currently no one has stock as everyone wants one. We do aim to have a replacement in a few weeks. we are sorry for the delay.”

On Friday I spoke to the guy from Live Support if instead of waiting God knows how long, they could fit GTX 590 inside my rig, he said yes, but they don’t have this graphic card in stock and because it should come on Monday (today) I should contact them that day.

Today again I spoke to sales advisor, he contacted RMA team, they said they had some GTX590’s on Friday but they’ve already used them for different orders. Sales advisor also mentioned they will have some more GTX590’s this week and they will use them on my machine.

Now the question is, why they couldn’t do this when they had 590’s and they didn’t know when exactly they will receive 6990. “Few weeks” can be next week or even next month. I’m happy that they will replace my card for 590 hopefully this week, but why they didn’t think of it before. On their website it says:


“7.2. Goods found to be defective under the warranty will be repaired or replaced with an item of an equal or better performance and equal or better value at the time an RMA (Return Material Authorisation) is generated by the seller.”

I had to contact them and suggest this after all this time come on…

Also I’d like to add that the prices of hardware change every month and I’m not able to use the PC that I paid for.
 
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PCS

PCS

Administrator
Staff member
We're sorry that you have had a problem with your new computer. Your order took 16 working days to complete, 4 working days longer than our estimate due to a shortage on the CPU - please accept our apologies for this.

99% of the time we process RMA's quickly and without delay, but because you ordered the HD 6990, of which we have not been able to get any stock since the 28th June due to a global shortage, your RMA has not been processed as quickly as we would have liked. We should have offered you a GTX 590 and contacted you to arrange this - please accept our apologies for not doing so. We will ensure that we work to put procedures in place to contact customers who RMA the HD 6990 in the future to offer them an alternative card.
 
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faihaf

Silver Level Poster
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Wozza63

Biblical Poster
the blue screen was probably caused by delivery knocking something out of place and you cant blame PCS for that, plus you probably had a part that was faulty originally and was changed during quality control

dont say to change delivery service either, because majority of the ratings for others are much worse
 
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faihaf

Silver Level Poster
Wozza365 said:
the blue screen was probably caused by delivery knocking something out of place and you cant blame PCS for that, plus you probably had a part that was faulty originally and was changed during quality control

dont say to change delivery service either, because majority of the ratings for others are much worse
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read my post fully did nt you see silly error they made ?? and no its not somthing knock in the delivery its the ocz hard drive failing. and if you read the whole post you will know why it took so long

and also the quality control you talking about if they cant spot a fan not working or a speaker flying around in the case is not much of a quality control is it ??

lol b4 you say maybe fan was knock off in the post explaine me this how the fan cable find it self screwd under the mother board in the delivery ??
 
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Wozza63

Biblical Poster
fair enough the HDD failing, thats just something that happens and may have been knocked during transit (things inside the small case do move around you know)

it sounds like you had a really rough transit with the ssd breaking and a fan coming off

anything can happen if a van goes over the bump at 70mph
 
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faihaf

Silver Level Poster
lol you really make me laugh i mean funny way maybe i m not typing it right i will try again.

one small speaker was already in place this one i found did not had any reason to be there so it was droped in by mistake.
2ndly in raven 3 you have 2 fan at the base one of them was nt working and the power cable of that fan was under the mother board so when they place the mother board they did nt move the cable and screwd the board on top of the fan cable so i have to unscrew one of the screw and pull the cable out and plug it in.
silly mistake but the point im trying to make here how come they miss this in quality control is this not a basic thing they should be checking if cooling is good air flow is good and if the did they would have spoted the fan not working i hope you understand this time.

and sorry about my bad english

sorry to add some more ocz ssd having issue is a well known problem if you search in google you will see. this morning i call the pcs and i ask the guys if he seriouly did nt know about the ocz problem guess what he said yes did hear about it but there was many firmwire was release to fix this problem, which is fair enough but what firmwire they put on mine pc oo the old one the one which is known for its problem i mean if you know there is problem why would nt you take 10 min to update the firmwire its beyond me ??

b4 you say now that i know the issue why not update the firmwire ? i already did but sdd is still failing it just totlay dissaper while i m using the pc and that cause it to crash and sometime when i m runing it on the other hdd i can see it going completely like its not there.
 
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PCS

PCS

Administrator
Staff member
faihaf said:
its a shame more and more example coming up of poor service from pcs well atleast you got a reply they have nt even bother saying anything about my problems mine took 19 woking days so thats a week and half over normal time
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We're not perfect, we never have been and we never will be. We're just about the largest UK based system integrator selling to the general public and in independent reviews we're rated over 9/10 from 1000's of reviews - a cut above just about every other company we can be compared against. We make mistakes, and our forums are here for positive support and constructive criticism - they are not here for a few customers who have had a problem to build up negativity. If you'd like advice, please post here. Otherwise your posts will be removed and this thread closed.
 
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faihaf

Silver Level Poster
as this thread is some1 else i dont want it to close so i would nt post anymore and if u read my post you can take planty of constructive feedback
1) you guys can put a stick up about ocz firmwire and maybe start update anypc withc have ocz to new firmwire b4 u send it out.
2) it would be nice if you inform customer if there case or any other part is not in stock so they have the option of changing it
3) you need to put a warning up that raven 3 case cant fit 1200 watt corsair power supply (i surprise you have nt did this already althoug i suffer this problem)
4) when customer make a request for something maybe you should have a check list to see if thats been done or not b4 pc go out.

just a few things so its up to you how you see it you can call it buliding negativity or take good from it choice is your.

and when its your money you really dont care who many happy customer out there you want some1 to help you. one last thing as how quickly you reply to this thread would have been nice if some had said smiller thing to my thread and i would have had more postive things to say. but maybe the amount of silly error was made on my order you guys just wanna stay away from it anyway my last post on this thread.

if you dont like it delete it but leave the thread runing
 
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BillG

Active member
Again, nothing happened regarding my RMA. I’m very disappointed with PC Specialist. I will call them on Monday to get my money back.
 
Frenchy

Frenchy

Prolific Poster
BillG said:
Again, nothing happened regarding my RMA. I’m very disappointed with PC Specialist. I will call them on Monday to get my money back.
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Rather than posting comments like this which arent informative in anyway what so ever, either describe what has been agreed but not done, describe what contact you have had and what has come of this contact or dont bother posting.

At the end of the day a post like this does nothing, and saying "nothing happened regarding my RMA" has no meaning when we dont know what was agreed by PCS, what time frame was specified, any contact etc you may have had sicne your first post.
 
Sleinous

Sleinous

Author Level
Frenchy said:
Rather than posting comments like this which arent informative in anyway what so ever, either describe what has been agreed but not done, describe what contact you have had and what has come of this contact or dont bother posting.

At the end of the day a post like this does nothing, and saying "nothing happened regarding my RMA" has no meaning when we dont know what was agreed by PCS, what time frame was specified, any contact etc you may have had sicne your first post.
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+1
 
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BillG

Active member
There’s not much to say. I paid for my merchandise on Jul 4th, since then I had my PC for only 3 days. After they received my RMA, they only contact me when I contact them first. They are unable to give me any date what so ever. on Monday they promised me that when they will receive GTX 590 this week they will fit it inside my PC but on the website nothing has changed in my RMA status. PC Specialist can’t be trust, their lack of communication with customer is horrific. I feel like I’m being avoided, they are keeping me waiting forever. I can’t imagine if I’d have to re-RMA my PC again, after I’d finally receive it and if it would fail again.
 
Frenchy

Frenchy

Prolific Poster
BillG said:
There’s not much to say. I paid for my merchandise on Jul 4th, since then I had my PC for only 3 days. After they received my RMA, they only contact me when I contact them first. They are unable to give me any date what so ever. on Monday they promised me that when they will receive GTX 590 this week they will fit it inside my PC but on the website nothing has changed in my RMA status. PC Specialist can’t be trust, their lack of communication with customer is horrific. I feel like I’m being avoided, they are keeping me waiting forever. I can’t imagine if I’d have to re-RMA my PC again, after I’d finally receive it and if it would fail again.
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As you would know if you did any research what so ever, 590s and equivalent amd cards are not easy cards to get hold of, high demand but not high enough for manufacturers to make huge quantities, hence a bottleneck in the system. As you read in a previous post by PCS they are looking to improve the system of informing people with issues regarding these specific cards due to the fact this is a rather rare occurance.

PCS are a big company that deal with thousands of orders a week, I know it may feel like you are being ignored, but everytime I have spoken to them they have been one of the best and most helpful companies ive dealt with. Id advise getting in contact with them and asking about the status of the rma and the 590 rather than complaining on a public forum.
 
Sleinous

Sleinous

Author Level
Not to mention that the 580 chips used for the GTX 590 are highly-binned and therefore teh quantity of cards produced was a very limited number. I assume the same thing happened for the 6990
 
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