I thought that Admins, Moderators and everyone who’s related to PC Specialist crew, are meant to help and give advice on this forum. Isn’t that the reason for forum like this to exist? Instead, you defend the company that is not able to give me any sort of information about my RMA status. All they say is “few weeks” and when I asked them for a refund, they just ignored me. I don’t know how long I will have to wait before I will receive my fixed machine. I don’t care if gpu manufacture has a problem with stocking up retailers it’s not my problem. I paid for my system over 2,000 and all I have right now is a headache. Prices of computer hardware gets decreased every month, and I don’t think I will get any money for waiting so long. If you can’t understand why I’m upset about this situation, or why I post this on the public forum why do you even bother to replay to my post. I’m looking for help/advice not for criticism.
My experience with PC Specialists.
- Thread starter BillG
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Frenchy
Prolific Poster
1/ Moderators are here to moderate the forum, not officially support customers of PCS, admins are able to give some support via the forums but the proper way to get official help is via phone, email or internet live chat.
2/ It may not be your problem having to wait, but how do you expect PCS to get hold of them if its a world wide shortage? I'm confused as to what you think PCS are capable of, they don't magically have replicators like in star trek which allow them to get any component instantly for any customer. They have said they will let you know as soon as they get them in.
3/ Prices of computers do drop yeah, unfortunately there are problems with computers, its unavoidable, therefore the reason im defending PCS is because I know that BSOD's faulty GPU's, CPUs etc happen and theres nothing PCS can do about it, even with major testing beforehand, hardware can fail. Testing is more to test the stability of a system and to check initial faults in hardware of which there may have been none.
4/ I reply to your post because I am letting you knwo the posts you make are not going to help, they wont help your RMA, they wont help other PCS customers and I advised you on information you may like to add to your post to make them more helpful to PCS and others.
UndeadJack
Master Poster
As has been said many times, Worldwide shortage = be patient, not PCS' fault for lack of stock
My main issue is lack of information, not the time I have to wait for the PC. They should give me some estimated date instead of writing me an e-mail saying “few weeks”. That’s unprofessional and I just wanted to share this with anyone who will find this helpful. Anyway, I will call them on Monday morning, if they wont give me any update on my RMA, I will request a refund. If for whatever reason refund wont be possible and I wont get any update, I will start looking for a legal advice.
Frenchy
Prolific Poster
How is an estimated date more professional when they have no idea when they will recieve any? Surely giving a completely guessed date is deception? I would rather PCS told me they hope it to be a few weeks but cannot give me a date rather than give me an estimated date only to find that they cant get it for a lot longer.
Why would you be looking for a refund? PCS have not done anything wrong, as we have stated its due to a worldwide shortage of GPUs, you have been unlucky getting a faulty one and PCS are waitin on parts to enable them to repair your system. They are perfectly within their rights to fix your PC which is what they are attempting to do and they have given you a rough timeframe for this and explained the reasons behind the delay. What more could you possibly ask for?
Also you say your main issue is lack of info not the time, well complaining about price of parts kinda contradicts that.
Why would you be looking for a refund? PCS have not done anything wrong, as we have stated its due to a worldwide shortage of GPUs, you have been unlucky getting a faulty one and PCS are waitin on parts to enable them to repair your system. They are perfectly within their rights to fix your PC which is what they are attempting to do and they have given you a rough timeframe for this and explained the reasons behind the delay. What more could you possibly ask for?
Also you say your main issue is lack of info not the time, well complaining about price of parts kinda contradicts that.
BillG - we're sorry about our lack of communication and we are working to put a procedure in place to provide better communications in future. We have no physical stock of both the HD 6990 and GTX 590. A quick search on Google Shopping clarifies that these cards are in extremely short supply - I only managed to find one company with stock:
http://www.google.co.uk/search?hl=e...gc.r_pw.&fp=5a7f2831e1fe6344&biw=1680&bih=994
In addition to this, the cards are dual GPU high performance cards with a low yield and high failure rate. The is and always has been the case for dual GPU cards. We're sorry that we have let you down and will provide a full refund if requested.
We want to satify you as our customer and we'd like to try put right any problems you have had. Given the difficulty in sourcing the GTX 590, would you consider changing your order to two HD 6970 in Crossfire? This would give you a refund of £123 (based on a GTX 590) or £42 (based on a HD 6990) and in benchmarks two HD 6970 in Crossfire out-perform both the HD 6990 and GTX 590:
http://www.hardwarecanucks.com/foru...1903-nvidia-geforce-gtx-590-3gb-review-8.html
http://www.google.co.uk/search?hl=e...gc.r_pw.&fp=5a7f2831e1fe6344&biw=1680&bih=994
In addition to this, the cards are dual GPU high performance cards with a low yield and high failure rate. The is and always has been the case for dual GPU cards. We're sorry that we have let you down and will provide a full refund if requested.
We want to satify you as our customer and we'd like to try put right any problems you have had. Given the difficulty in sourcing the GTX 590, would you consider changing your order to two HD 6970 in Crossfire? This would give you a refund of £123 (based on a GTX 590) or £42 (based on a HD 6990) and in benchmarks two HD 6970 in Crossfire out-perform both the HD 6990 and GTX 590:
http://www.hardwarecanucks.com/foru...1903-nvidia-geforce-gtx-590-3gb-review-8.html
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Changing to the new cards should take 1 - 2 days. Unfortunately Monday is a bank holiday and our premises are not open, but we will get on to this on Tuesday. I will speak to the RMA department and ensure you get a credit note. No further action required and we'll send you an email as soon as it's completed with your dispatch notification. 
while you are helping could you please look into my case aswell and maybe give me some sorta answer aswell thanksChanging to the new cards should take 1 - 2 days. Unfortunately Monday is a bank holiday and our premises are not open, but we will get on to this on Tuesday. I will speak to the RMA department and ensure you get a credit note. No further action required and we'll send you an email as soon as it's completed with your dispatch notification.
http://www.pcspecialist.co.uk/forums/showthread.php?8453-new-pc-keep-crashing-with-blue-screen
Sleinous
Author Level
Ehem, I gave an explanation as to why the AMD 6990 and GTX 590 aren't in stock. The GTX 590 still has a little bit of stock left worldwide but even that is going rapidly. Both of these cards were classed as limited edition. Your card would have to be sent off to the vendor (e.g. Powercolor, Sapphire, XFX) for repairs, as it's highly unlikely they have any to replace at this stage (so late after release). Same story with the GTX 590's except there is still a bit of stock floating around, you'll just have to be patient with this one i'm afraid. With these 2 dual-GPU cards it is well known that stock is slim on the ground, now if you'd gone for a GTX 580 or 6970 then it would have been replaced very very quickly.
In my books all of the above is a helpful explanation as to why you're RMA is being seriously delayed. It wasn't intended to be a criticism...
Oh and yes, Corfate is correct in stating that we don't work for PCS and aren't therefore related to the PCS team.
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Gorman
Author Level
As others have touched on here i would like to just direct the readers attention to my signature, many of the other PCS staff signature have the same line in them. The forums are not an official channel for support.
Most staff who do frequent the forums do so in their own time, as enthusiasts and to offer what help where we can. The point of the forums is to allow customers to easily communicate with each other and provide information.
Again, these forums are not an official channel for support.
Interesting fact, from my posts alone this is repeated at least 4438 times.
Most staff who do frequent the forums do so in their own time, as enthusiasts and to offer what help where we can. The point of the forums is to allow customers to easily communicate with each other and provide information.
Again, these forums are not an official channel for support.
Interesting fact, from my posts alone this is repeated at least 4438 times.
DeadEyeDuk
Superhero Level Poster
Did you just choose to ingore Slei's rather simplified explanation regarding the GPUs? Your comment above does rather suggest you did because you are again stating "the status of the my RMA hasnt changed"...but as was stated numerous times, its a stock issue (globally), so what exactly could they change on the status until something happens?
Instead of posting useless comments , could you read all the posts next time ? Thank you.
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